Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

7960 Caller Information display from 2nd or 3rd Line

Wondering if it's possible to show the Caller information on 7960's 2nd or 3rd line

Here is a scenario

Phone A, Phone B and Pone C all have an emergency line setup as their 3rd line.

A SIP Emergency button is part of Hunt group and when pressed, sends a call to all three lines on Phone A, B and C.

The issue I'm seeing right now is if anybody is on a call on their primary lines, we can't see the Emergency buttons informationi on the phone's display if the button is pressed.

Becaus I have a 7975, I can see that the display of the 3rd line is under the primary display when I'm on my primary line.

Is there a way to force the 3rd line display to be priority when it rings? Or at least move it down the screen so that we can see it?

Everyone's tags (2)
1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Red

7960 Caller Information display from 2nd or 3rd Line

Hi Julien,

On the 7960 Device page in CUCM under the product Specific config

change Auto Line Select to  > Enabled

Cheers!

Rob

4 REPLIES

Re: 7960 Caller Information display from 2nd or 3rd Line

Make sure in the line setting the busy trigger is set to 2 or higher

Sent from Cisco Technical Support iPhone App

New Member

Re: 7960 Caller Information display from 2nd or 3rd Line

Busy trigger for line 3 (Emergency line on all phones) is set to 2.

So basically “Maximum number of calls = 4”

“Busy trigger = 2”

Julien Franche

Systems Administrator / Ottawa

Tél./Tel. 613-233-1781 x50124

gowlings.com <>

Hall of Fame Super Red

7960 Caller Information display from 2nd or 3rd Line

Hi Julien,

On the 7960 Device page in CUCM under the product Specific config

change Auto Line Select to  > Enabled

Cheers!

Rob

Re: 7960 Caller Information display from 2nd or 3rd Line

Nice one rob :)

335
Views
5
Helpful
4
Replies