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Bronze

7960 - Don't want to answer calls on Shared Lines

Have a 7960 setup with 2X 7914s, used by a receptionist. The lines on the 7914s are setup as shared lines to every employee in the department.

Problem is this - with the heavy call volume, sometimes the receptionist will go off hook to make an outbound call and end up accidentially answering an incoming call off one of the shared lines.

Is there any way to change this behavior? We're thinking of switching to Attendant Console, but I'm looking for a quick work-around.

1 ACCEPTED SOLUTION

Accepted Solutions
Green

Re: 7960 - Don't want to answer calls on Shared Lines

Can you try setting 'Always Use Prime Line' parameter under Phone configuration?

8 REPLIES
Green

Re: 7960 - Don't want to answer calls on Shared Lines

Can you try setting 'Always Use Prime Line' parameter under Phone configuration?

Bronze

Re: 7960 - Don't want to answer calls on Shared Lines

Just what I was looking for, thank you!

Servers -> Service Parameters -> Service: Cisco CallManager -> Clusterwide Parameters (Device - Phone)

New Member

Re: 7960 - Don't want to answer calls on Shared Lines

Is there a way to set this by device instead of clusterwide?

New Member

Re: 7960 - Don't want to answer calls on Shared Lines

I would be interested in a per device setting for this as well.

New Member

Re: 7960 - Don't want to answer calls on Shared Lines

check each of the device settings and make sure they are in the same partition (on the actual line).

New Member

Re: 7960 - Don't want to answer calls on Shared Lines

Yes, they are. It works when set clusterwide, but I need one department to be one way and another department to be another way. Is that possible?

Hall of Fame Super Red

Re: 7960 - Don't want to answer calls on Shared Lines

Hi Evan,

Sorry to say this is a clusterwide parameter only :( This would be great to be able to set on a phone by phone basis (some day I'm sure)

Hope this helps!

Rob

New Member

Re: 7960 - Don't want to answer calls on Shared Lines

That is what I thought. Thanks, I hope one day soon Cisco will add this!

Thanks

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