In our system we have some 7960 IP phones and I have been asked to setup 6 different lines on one of them. Normally this would not be an issue at all as I could just go to the phone and add a line. After adding 4 lines I have found that I cannot add the other 2 lines because according to the template 2 of the buttons on the phone are reserved for speed dial. Is there any way that I can force the phone to let me put 2 new lines on the rather than reservice the buttons for speed dial. Any assistance would be appreciated. Thanks.
You need to change the phone button template for that device.
If you have an existing template with six lines, change it to that. You can tell by selecting a template and clicking on view button list. It will show you how it is configured. You can either have lines, speed dials or serivce url's.
If you don't have a template with 6 lines then,
Go to Device Settings > Phone Button Template
and either create a new one or go in and copy and existing and modify it how you want.
You will need to create a new Phone Button Template (maybe called 7960 - 6 Line) as described below. Once you have created the new template you can assign it to the phone in question Device>Phone>Button Template>7960-6 Line>Reset and you will see that you have the ability to add 6 lines;
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