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Community Member

7960 not getting IP address

I have a few 7960's that refuse to get an IP address. Even if I configure the 7960 with a static IP address it still does not communicate with callmanager. I've plugged in a known good 7960 into the switch port and it works fine. Everything seems to point to the phone. Any ideas?

thanks

7 REPLIES

Re: 7960 not getting IP address

Have you tried a factory reset ? What image is on the phones right now ? (Version)

Community Member

Re: 7960 not getting IP address

Yes, I have tried factory resets.

image:

app load id: p00303020215

boot load id: pc03a300

Hall of Fame Super Gold

Re: 7960 not getting IP address

Hi,

seems to me these are ancient firmware, can you try something more recent like 7.x or 8.x ?

Community Member

Re: 7960 not getting IP address

Do you have CDP enabled on the switch? Just a thought. Didn't read initial post. It might be DOA. So far, I have had 3 out of 600 that would not boot up and we had to RMA the phone.

Community Member

Re: 7960 not getting IP address

I just thought of something else, do you have the phone added in the Call Manager as the right phone type.

Community Member

Re: 7960 not getting IP address

Are the devices configured on the callmanager correctly? Confirm the correct MAC address of the device on the callmanger.

Community Member

Re: 7960 not getting IP address

I am having the same problem. My phones will also not allow me to change any settings, the lock is disabled but the "Select" or "Edit" buttons give the following message;

"That key is not active here". This seems very odd.

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