Cisco phone 7960 is not receiving an ip add. We have tried a factory reset but both methods do not seem to work. DHCP requests sent to the router from this phone are ignored. Other phones are all functioning properly. Port configurations are correct. please help troubleshoot
description To Internal voice and Data
switchport access vlan 131
switchport mode access
switchport voice vlan 11
mls qos trust device cisco-phone
DHCP settings for the router:
ip dhcp excluded-address 10.32.222.251 10.32.222.254
ip dhcp pool ITS
network 10.32.222.0 255.255.255.0
option 150 ip 10.32.222.251
Aug 22 14:22:22.088: DHCP: Received a BOOTREP pkt Not for us..: xid: 0x331A59DF
Reset the 7940 and 7960 IP Phones to the Factory Default
In order to perform a factory reset of a phone if the password is set, complete these steps:
•1. Unplug the power cable from the phone, and then plug in the cable again.
The phone begins its power up cycle.
•2. Immediately press and hold # and while the Headset, Mute, and Speaker buttons begin to flash in sequence, release #.
The Headset, Mute, and Speaker buttons flash in sequence in order to indicate that the phone waits for you to enter the key sequence for the reset.
•3. Press 123456789*0# within 60 seconds after the Headset, Mute, and Speaker buttons begin to flash.
If you repeat a key within the sequence, for example, if you press 1223456789*0#, the sequence is still accepted and the phone resets.
If you do not complete this key sequence or do not press any keys, after 60 seconds, the Headset, Mute, and Speaker buttons no longer flash, and the phone continues with its normal startup process. The phone does not reset.
If you enter an invalid key sequence, the buttons no longer flash, and the phone continues with its normal startup process. The phone does not reset.
If you enter this key sequence correctly, the phone displays this prompt:
Keep network cfg? 1 = yes 2 = no
•4. In order to maintain the current network configuration settings for the phone when the phone resets, press 1. In order to reset the network configuration settings when the phone resets, press 2.
If you press another key or do not respond to this prompt within 60 seconds, the phone continues with its normal startup process and does not reset. Otherwise, the phone goes through the factory reset process.
Complete these steps:
•1. Choose the main Date/Time window.
•2. Press **# in order to unlock the Network Configuration on the phone.
•3. Press Settings.
•4. The Network Configuration lock symbol must be unlocked. If not, exit to the main window and press ** # again.
•5. Press 3 on the keypad (or scroll down) for Network Configuration.
•6. Press 33 on the keypad (or scroll down) to Erase Configuration.
I think it's safe to say that the dhcp configurations on the router are correct since there are several other phones in the branch and all are connected to that one switch which is connected to the call manager!
But yes, the issue is with the ip adds. The phone was connected to a different subnet before. Tat was why I tried doing the factory reset! This helped because now when I do a show cep nei command on the switch, the ip address is gone! But the phone still cannot Get the right configurations.
We also tried changing the FTP server but we were unable to do it even after following the instructions on Cisco com
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