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New Member

7960 Phone Display Issue

When we undo the call forward all option on one of our 7960's it still displays that the call are been forwarded (as per the attachement). Calls can be received and outgoing calls can be made from this phone without an issues, it's just that the display says that the calls are been forwarded.

I have also given below the config on our Unity express gateway for this phone.

ephone 1

after-hour exempt

username "reception"


type 7960 addon 1 7914 2 7914

button 1:47 7:58 8:31 9:32 10:33 11:34 12:42 13m2

button 14m3 15m5 16m25 17m7 18m8 19m9 20m10 21m11

button 22m12 23m13 24m14 25m15 26m16 27m17 28m23 29m24

button 30m41 31m21 32m22 33m26 34m27

ephone-dn 47

number 7931

pickup-group 1002

label Reception Prime

name Reception Prime

call-forward busy 1060

call-forward noan 1060 timeout 30

hold-alert 30 originator


Re: 7960 Phone Display Issue

What is the version/build of the CallManager? Please include any service release or engineering special installed.

What is the phone load on the device?

New Member

Re: 7960 Phone Display Issue

Call manager version is

Cisco IOS Software, 2800 Software (C2800NM-SPSERVICESK9-M), Version 12.3(14)T4, RELEASE SOFTWARE (fc2)

Phone load is flash:P00308001000.loads

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