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Community Member

7960 - "That key is not active here"

I keep getting this message when trying to make settings changes. The lock is displayed as unlocked.

2 REPLIES
Community Member

Re: 7960 - "That key is not active here"

what settings do you want to change, can you tell the menu sequence?

what is the ccm version and firmware?

Community Member

Re: 7960 - "That key is not active here"

There is another option somewhere else that is stopping you from making the change you want.

For example: You cannot edit the "TFTP Server 1" setting until going down to line 32 and changing "Alternate TFTP" to YES. (or turning off DHCP, I believe...there may be more than one possible prerequisite)

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