Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

7961 abbreviated dial not availble if it has a call on hold

A customer has 7961 with 8.2(1) phone load an the abbreviated dial softkey is not available once he puts a call on hold, however he can do this from a 7960 with running 8.0(3). Is this a bug with the phone load. I will try load 8.2(2) to see if it fixes it but there is no mention in the release notes

3 REPLIES

Re: 7961 abbreviated dial not availble if it has a call on hold

Abbr dial is supported only with on hook dialing. Since you are already on a call, i doubt if AbbrDial will show up. I think you are seeing normal behaviour.

HTH

Sankar

PS: please remember to rate posts!~

New Member

Re: 7961 abbreviated dial not availble if it has a call on hold

Sankar I thought it may be something like that but the user is certain that they are able to do this from a 7960 phone

New Member

Re: 7961 abbreviated dial not availble if it has a call on hold

Got the same issue with a 7921 (CUCM 4.3). No matter the phone, I can't transfer using AbbrDial.

The only workaround I found is to use de Personal Fast Dial service.

Reference:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/3_1_1/ccmcfg/b09pd.html#wp1004854

Hope it helps.

Javier

182
Views
5
Helpful
3
Replies
CreatePlease to create content