Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

7961 no registering

I have a 7961 phone, trying to auto register to CCM 4.0(2), but message status is displaying file not found SEP<macaddress>.cnf.xml.

The 7961 is not listed in the phone type entry.

Can anyone help me on resolving this issue.

1 ACCEPTED SOLUTION

Accepted Solutions
Green

Re: 7961 no registering

7961 will never register. CCM 4.0(2a) base doesn't support the 7961. Here's a FAQ for

the 7961:

http://www.cisco.com/en/US/partner/products/hw/phones/ps379/products_qanda_i

tem0900aecd80311b53.shtml

Here is the important part of that FAQ:

Q. What Cisco CallManager release is required for the Cisco IP Phone 7961G?

A. Customers are required to use the most recent version release in each

Cisco CallManager train for full support: Cisco CallManager Version 3.3

(5)SR1, 4.0(2)SR2b, or 4.1(3)SR1.

You'll need to upgrade to at least SR2b to have 7961 support in 4.0(2a).

1 REPLY
Green

Re: 7961 no registering

7961 will never register. CCM 4.0(2a) base doesn't support the 7961. Here's a FAQ for

the 7961:

http://www.cisco.com/en/US/partner/products/hw/phones/ps379/products_qanda_i

tem0900aecd80311b53.shtml

Here is the important part of that FAQ:

Q. What Cisco CallManager release is required for the Cisco IP Phone 7961G?

A. Customers are required to use the most recent version release in each

Cisco CallManager train for full support: Cisco CallManager Version 3.3

(5)SR1, 4.0(2)SR2b, or 4.1(3)SR1.

You'll need to upgrade to at least SR2b to have 7961 support in 4.0(2a).

334
Views
0
Helpful
1
Replies
CreatePlease to create content