I have 2 7961s that have stopped ringing on inbound calls. I have walked users through testing other tones then the default tones and still no luck. I have also tried factory defaulting both phones. Does anyone have any suggestions on troubleshooting?
After much grilling of the facility staff (they are at a remote site) I discovered that both 7961s affected were placed into DnD mode. Is there any way I can check this out from the 2811 itself? Are these settings retained within CNF files? I did not see any specific reference to DnD in the ephone setup nor the ephone-dn setup.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...