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Community Member

7961G Stuck on "Upgrading" CME V 7.0

Hi everyone. I have just set-up my lab consisting of a 2811 router acting as the CME (Version and I'm having problems with the phone, which is a 7961G stuck on a screen where it just shows the Mac address of the phone and "Upgrading" just above.

It wont go any further. I've tried doing a factory reset but still nothing.

The setup is as follows:

1 x 2811 CME

1 x 7961G

1 x 3560 POE Switch

1 x 2610 (DHCP Server)

Here is a sample of my config for scrutiny, the correct phone loads seem to be there, unless I'm missing something very obvious, I'm not worried about showing my IP Addresses as it's only a lab.

sh run

Building configuration...



interface FastEthernet0/0

no ip address

duplex auto

speed auto


interface FastEthernet0/0.10

description VOICE_VLAN

encapsulation dot1Q 10

ip address

ip helper-address


interface FastEthernet0/0.50

description DATA_VLAN

encapsulation dot1Q 50

ip address


tftp-server flash:phone/7940-7960/P00308000500.bin alias P00308000500.bin

tftp-server flash:phone/7940-7960/P00308000500.loads alias P00308000500.loads

tftp-server flash:phone/7940-7960/P00308000500.sb2 alias P00308000500.sb2

tftp-server flash:phone/7940-7960/P00308000500.sbn alias P00308000500.sbn

tftp-server flash:phone/7941-7961/apps41.8-3-2-27.sbn alias apps41.8-3-2-27.sbn

tftp-server flash:phone/7941-7961/cnu41.8-3-2-27.sbn alias cnu41.8-3-2-27.sbn

tftp-server flash:phone/7941-7961/cvm41sccp.8-3-2-27.sbn alias cvm41sccp.8-3-2-27.sbn

tftp-server flash:phone/7941-7961/dsp41.8-3-2-27.sbn alias dsp41.8-3-2-27.sbn

tftp-server flash:phone/7941-7961/jar41sccp.8-3-2-27.sbn alias jar41sccp.8-3-2-27.sbn

tftp-server flash:phone/7941-7961/SCCP41.8-3-3S.loads alias SCCP41.8-3-3S.loads

tftp-server flash:phone/7941-7961/term41.default.loads alias term41.default.loads

tftp-server flash:phone/7941-7961/term61.default.loads alias term61.default.loads

tftp-server flash:phone/7942-7962/apps42.8-3-2-27.sbn alias apps42.8-3-2-27.sbn

tftp-server flash:phone/7942-7962/cnu42.8-3-2-27.sbn alias cnu42.8-3-2-27.sbn

tftp-server flash:phone/7942-7962/cvm42sccp.8-3-2-27.sbn alias cvm42sccp.8-3-2-27.sbn

tftp-server flash:phone/7942-7962/dsp42.8-3-2-27.sbn alias dsp42.8-3-2-27.sbn

tftp-server flash:phone/7942-7962/jar42sccp.8-3-2-27.sbn alias jar42sccp.8-3-2-27.sbn

tftp-server flash:phone/7942-7962/SCCP42.8-3-3S.loads alias SCCP42.8-3-3S.loads

tftp-server flash:phone/7942-7962/term42.default.loads alias term42.default.loads

tftp-server flash:phone/7942-7962/term62.default.loads alias term62.default.loads










load 7914 S00105000300

load 7906 SCCP11.8-3-3S

load 7911 SCCP11.8-3-3S

load 7920 cmterm_7920.4.0-03-02

load 7921 CP7921G-1.1.1

load 7931 SCCP31.8-3-3S

load 7937 apps37sccp.1-1-1-1

load 7960-7940 P00308000500

load 7941 SCCP41.8-3-3S

load 7942 SCCP42.8-3-3S

load 7945 SCCP45.8-3-3S

load 7961 SCCP41.8-3-3S

load 7962 SCCP42.8-3-3S

load 7965 SCCP45.8-3-3S

load 7970 SCCP70.8-3-3S

load 7971 SCCP70.8-3-3S

load 7975 SCCP75.8-3-3S

max-ephones 30

max-dn 50

ip source-address port 2000

max-conferences 8 gain -6

web admin system name cisco secret 5 $1$Wc2l$mja83x8GQJWCLdci/meQB.



transfer-system full-consult

create cnf-files version-stamp Jan 01 2002 00:00:00



- Anyone spot anything unusual? I can't get my head round it, it's driving my bonkers!

Any help or advice is much appreciated.




Re: 7961G Stuck on "Upgrading" CME V 7.0

In NETWORK CONFIGURATION scroll down to DHCP Settings and select it NO. Hit Save after that it should tell you that you need to enter a TFTP server address. Enter your TFTP server address then Save the settings and reboot.

Re: 7961G Stuck on "Upgrading" CME V 7.0

Hi Dev,

Try taking the 'load 7961' command out, to see if the phone will register at all.

If it does register, put the command back in and let us see this info:

'debug tftp events' when it registers

'ephone x' configuration

Hard to tell what's happening without this.



Community Member

Re: 7961G Stuck on "Upgrading" CME V 7.0

if the usual 123456789*0# combo fails, try this sequence (after reboot+hold_headset_button): 3491672850*#

make sure the phone is connected to a network with dhcp and that tftp dispenses the right image when prompted by the phone. last, but not least, the phone may not display anything for a while (up to a couple of hours), just go have lunch and come back.

i have seen and resolved this issue with the 7961 particularly, so i think you are having the same issue. let us know how it goes.

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