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7962 intermittent one way audio issue

hi,

im have a customer that has two operators that uses 7962 phones.

every now and then say that there is a one way audio issue where they cannot hear the caller, but the caller can hear them.

note this only happens intermittently.

they also indicated that when it starts happenig, they experience the issue for about 5 to 10 calls consecutively and then everything starts back to work fine.

can anyone advise what might cause this or what i may need to try to resolve this.

thanks,

Surendra

1 REPLY

7962 intermittent one way audio issue

Hi Surendra.

What kind of operators the customer is using? (SIP or ISDN).

In case of SIP, is there any firewall between CUBE and the provider?

Let me know

Regards

Carlo

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