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7962 V15 firmware requirements

We've taken delivery of a batch of 7962s with V15 hardware revision. We're noticing some strange behaviours with them. One thing we've seen (although not always) is sometimes the phone will try to re-image itself and fail with a message of "Load rejected HC". According to

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7962g_7961g_7961g-ge_7942g_7941g_7941g-ge/8_0/english/administration/guide/62614241vie.html this means the firmware doesn't match the hardware.

We currently have 9.2(3) firmware as our default for the phones. In the release notes for 9.3(1), I can see no mention of explicit requirement of this firmware version for the V15 hardware revision.

Has anyone else seen similar things before ?

GTG

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Cisco Employee

7962 V15 firmware requirements

Hi Gordon,

You need to install firmware 9.3.1 SR1 on your TFTP servers to address this issue. This issue has been reported e few times in recent days.

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7900_series/firmware/9_3_1SR1/release_notes/P790_BK_R4E1E768_00_rn-9_3_1_sr1-7900-series_chapter_00.html#P790_TP_H8E704E3_00

HTH

Manish

4 REPLIES
Cisco Employee

7962 V15 firmware requirements

Hi Gordon,

You need to install firmware 9.3.1 SR1 on your TFTP servers to address this issue. This issue has been reported e few times in recent days.

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7900_series/firmware/9_3_1SR1/release_notes/P790_BK_R4E1E768_00_rn-9_3_1_sr1-7900-series_chapter_00.html#P790_TP_H8E704E3_00

HTH

Manish

7962 V15 firmware requirements

How did you get to that release note? The one from the firmware image doesn't mention this at all

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7900_series/firmware/9_3_1SR2/release_notes/P790_BK_R345967C_00_rn-9_3_1sr2-7900-series.html

GTG

Please rate all helpful posts.
Cisco Employee

7962 V15 firmware requirements

Found it in one of our TAC cases.

Manish

VIP Purple

7962 V15 firmware requirements

Hi Gordon,

please find the similar discussion by Mr. Rob Huffman.

https://supportforums.cisco.com/message/3995910#3995910

regds,

aman

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