Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Community Member

7965 Active Load ID Unknown

Hi,

Customer VOIP network has a CUCM version 7.1.5.31900-3.

Connecting some cisco 7965 (configuring IP address and TFTP server in static mode) to the network all VOIP tel have registered correctly, but some of these tel the menu appears in English version instead of the correct Italian version.

Looking the information of the registered VOIP devices (all configured the same way) there is a difference in the "Active Load ID" field output.

The output field in the 7965 with the correct menu (Italian) is "Active Load ID-1-SCCP45.9 1SR1S" (corresponding to the device configuration field "Phone Load Name").

The output field in the 7965 with the incorrectly menu (English) is "Active Load ID Unknown".

What can cause this problem? Why do some VoIP devices load the menu in not desired language ?

Best Regards in advance,

Luca

347
Views
0
Helpful
0
Replies
CreatePlease to create content