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7965 phone_call manager_7x

Is there way to change the settings on a 7965, so that you need to press a line key in order to

answer a call? not by just lifting the handset.

2 REPLIES
Hall of Fame Super Red

Re: 7965 phone_call manager_7x

Hi Michael,

There is a setting in CUCM that dictates this behaviour called Always use Prime Line;

In order to change this parameter, log in to the Cisco CallManager Administration page and perform these steps:

From the Service menu, choose Service Parameters.

Choose Publisher CallManager Server > Cisco CallManager service.

Under the Clusterwide Parameters (Device - Phone) section, scroll down to the Always Use Prime Line parameter, choose True for this parameter, and click Update.

Note: The default value for the Always Use Prime Line parameter is False. If the flag is set to True, when the phone goes off-hook or the speaker button is pressed, then the primary line is chosen and becomes the active line. If a call comes in on the second line of a user, going off-hook makes only the first line active. In this case, the user must select the second line in order to answer the call. If the flag is set to False, the phone automatically chooses a line as the active line based on the line status.

Cheers!

Rob

Silver

Re: 7965 phone_call manager_7x

Hello,

Just to add,not sure which exact 7.x version you are using, but with 7.1.2 versions you can set this parameter on the phone configuration page as well.

That is device>>phone>>phone configuration.

So that you can set this parameter for specific phones.

HTH

Kunal

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