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Community Member

7965 phone, cme 7.1 -phone goes into finite reboot loops

I have a four  site network - hub and spoke, the hub runs CME 7.1 and all routers have the same IOS c3825-advipservicesk9-mz.124-24.T2.

BGP runs between them and eigrp on the lan side. All routing seems to be fine and the config on the spokes is idetical, except  for ip address and minor interfaces differences. All sites have the same 7965 phones

the correct 7965 phone f/w  with IOS 12(4)-24 T2 and CME 7.1 is SCCP45.8-5-3S.loads

Two of the spokes are fine, but the last spoke has  phones that never register. They now go into infinite reset and reboot loops

on the phone downloading image screen , it shows the F/W image name for .1 seconds, clears the field and then it comes up with "auth fail" and before it goes through the reboot phase it comes up with "Registration rejected : error mismatch" very quicklu=y. it is annoying that the messages  are only shown for a fraction of a second

It is not the set as other phones at that site also go through infinit reboots. I can't press any buttons and a power cycle does not stop the reboot loop. a phone reset from the hub to the spoke with the phone mac address does nothing. thus i can't look at the logs on the 7965 phone itself

Here are my debugging steps, any hints or tips but be appreciatted.

- walter

when i run debug , i see this


HUB# DEBUG TFTP EVENTS
000809: Oct 22 22:20:42.180 UTC: TFTP: Looking for CTLSEP002699ED6E9C.tlv
000810: Oct 22 22:20:42.384 UTC: TFTP: Looking for SEP002699ED6E9C.cnf.xml
000811: Oct 22 22:20:42.432 UTC: TFTP: Looking for XMLDefault.cnf.xml
000812: Oct 22 22:20:42.432 UTC: TFTP: Opened system:/its/vrf1/XMLDefault.cnf.xml, fd 9, size 2864 for process 301
000813: Oct 22 22:20:42.440 UTC: TFTP: Finished system:/its/vrf1/XMLDefault.cnf.xml, time 00:00:00 for process 301
000814: Oct 22 22:20:43.476 UTC: %IPPHONE-6-REG_ALARM: 25: Name=SEP002699ED6E9C Load= SCCP45.8-3-2S Last=Initialized
000815: Oct 22 22:20:43.768 UTC: TFTP: Looking for CTLSEP002699ED6E9C.tlv
000816: Oct 22 22:20:43.840 UTC: TFTP: Looking for SEP002699ED6E9C.cnf.xml
000817: Oct 22 22:20:43.904 UTC: TFTP: Looking for XMLDefault.cnf.xml
000818: Oct 22 22:20:43.904 UTC: TFTP: Opened system:/its/vrf1/XMLDefault.cnf.xml, fd 9, size 2864 for process 301
000819: Oct 22 22:20:43.916 UTC: TFTP: Finished system:/its/vrf1/XMLDefault.cnf.xml, time 00:00:00 for process 301
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i notice that the phone does not get a response when trying to load  CTLSEP002699ED6E9C.tlv or SEP002699ED6E9C.cnf.xml
but does get a response for XMLDefault.cnf.xml

i then look at the tftp bindings  and notice no entry for the bad pohones MAC SEP002699ED6E9C. the other phone MAC are there.

HUB#sh telephony-service tftp-bindings
tftp-server system:/its/united_states/7960-tones.xml alias United_States/7960-tones.xml
tftp-server system:/its/united_states/7960-font.xml alias English_United_States/7960-font.xml
tftp-server system:/its/united_states/7960-font.xml alias English_United_States/7920-font.xml
tftp-server system:/its/united_states/7960-dictionary.xml alias English_United_States/7960-dictionary.xml
tftp-server system:/its/united_states/7960-kate.xml alias English_United_States/7960-kate.xml
tftp-server system:/its/united_states/7960-kate.xml alias English_United_States/7920-kate.xml
tftp-server system:/its/united_states/SCCP-dictionary.xml alias English_United_States/SCCP-dictionary.xml
tftp-server system:/its/vrf1/XMLDefaultCIPC.cnf.xml alias SEP001C7E4D5E22.cnf.xml
tftp-server system:/its/vrf1/XMLDefaultCIPC.cnf.xml alias SEP002481B14CDC.cnf.xml
tftp-server system:/its/vrf1/XMLDefault7965.cnf.xml alias SEP002699ED6E7C.cnf.xml
tftp-server system:/its/vrf1/XMLDefault7965.cnf.xml alias SEP002699ED6E2F.cnf.xml
tftp-server system:/its/vrf1/XMLDefault7965.cnf.xml alias SEP002699ED6AA2.cnf.xml
tftp-server system:/its/vrf1/XMLDefault7965.cnf.xml alias SEP002699ED6DB7.cnf.xml
tftp-server system:/its/vrf1/XMLDefault7965.cnf.xml alias SEP002699ED6B9C.cnf.xml
tftp-server system:/its/vrf1/XMLDefault7965.cnf.xml alias SEP002699ED6EE2.cnf.xml
tftp-server system:/its/SEPDEFAULT.cnf alias SEPDefault.cnf
tftp-server system:/its/vrf1/XMLDefault.cnf.xml alias XMLDefault.cnf.xml
tftp-server system:/its/vrf1/ATADefault.cnf.xml alias ATADefault.cnf.xml


i then check to see what i has been actually bound to the TFTP server and it looks fine


HUB#sh run | inc tftp-server
...
tftp-server flash:gui/admin_user.html alias admin_user.html
tftp-server flash:gui/admin_user.js alias admin_user.js
tftp-server flash:gui/CiscoLogo.gif alias CiscoLogo.gif
tftp-server flash:gui/Delete.gif alias Delete.gif
tftp-server flash:gui/dom.js alias dom.js
tftp-server flash:gui/downarrow.gif alias downarrow.gif
tftp-server flash:gui/ephone_admin.html alias ephone_admin.html
tftp-server flash:gui/logohome.gif alias logohome.gif
tftp-server flash:gui/normal_user.html alias normal_user.html
tftp-server flash:gui/normal_user.js alias normal_user.js
tftp-server flash:gui/Plus.gif alias Plus.gif
tftp-server flash:gui/sxiconad.gif alias sxiconad.gif
tftp-server flash:gui/Tab.gif alias Tab.gif
tftp-server flash:gui/telephony_service.html alias elephony_service.html
tftp-server flash:gui/uparrow.gif alias uparrow.gif
tftp-server flash:gui/xml-test.html alias xml-test.html
tftp-server flash:gui/xml.template alias xml.template
...
tftp-server flash:PHONE/term65.default.loads alias term65.default.loads
tftp-server flash:PHONE/apps45.8-4-1-23.sbn alias apps45.8-4-1-23.sbn
tftp-server flash:PHONE/cnu45.8-4-1-23.sbn alias cnu45.8-4-1-23.sbn
tftp-server flash:PHONE/cvm45sccp.8-4-1-23.sbn alias cvm45sccp.8-4-1-23.sbn
tftp-server flash:PHONE/dsp45.8-4-1-23.sbn alias dsp45.8-4-1-23.sbn
tftp-server flash:PHONE/jar45sccp.8-4-1-23.sbn alias jar45sccp.8-4-1-23.sbn
tftp-server flash:PHONE/term45.default.loads alias term45.default.loads
tftp-server flash:PHONE/B016-1-0-3.SBN
tftp-server flash:PHONE/P00405000700.bin alias
tftp-server flash:PHONE/P00405000700.sbn alias
tftp-server flash:PHONE/P00503021500.bin alias
tftp-server flash:PHONE/S00105000300.sbn alias
tftp-server flash:PHONE/7970-71-75-Background-readme-v1.txt
tftp-server flash:PHONE/apps37sccp.1-2-1-0.bin
tftp-server flash:PHONE/ATA030203SCCP051201A.zup
tftp-server flash:PHONE/B015-1-0-3.SBN
tftp-server flash:PHONE/apps45.8-5-3TH1-6.sbn alias apps45.8-5-3TH1-6.sbn
tftp-server flash:PHONE/cnu45.8-5-3TH1-6.sbn alias cnu45.8-5-3TH1-6.sbn
tftp-server flash:PHONE/cvm45sccp.8-5-3TH1-6.sbn alias cvm45sccp.8-5-3TH1-6.sbn
tftp-server flash:PHONE/dsp45.8-5-3TH1-6.sbn alias dsp45.8-5-3TH1-6.sbn
tftp-server flash:PHONE/jar45sccp.8-5-3TH1-6.sbn alias jar45sccp.8-5-3TH1-6.sbn
tftp-server flash:PHONE/SCCP45.8-5-3S.loads alias SCCP45.8-5-3S.loads
tftp-server flash:PHONE/7945-7965-sccp.8-4-2S.tar alias 945-7965-sccp.8-4-2S.tar
tftp-server flash:PHONE/7945-7965-sip.8-4-2S.tar alias 7945-7965-sip.8-4-2S.tar
tftp-server flash:PHONE/cme-bacd-3.0.0.2.tar alias cme-bacd-3.0.0.2.tar
tftp-server flash:PHONE/cme-gui-7.1.0.0.tar alias cme-gui-7.1.0.0.tar
tftp-server flash:PHONE/cme-gui-124-24T.tar alias cme-gui-124-24T.tar
tftp-server flash:PHONE/cme-tsp-2.2.0.5.zip alias cme-tsp-2.2.0.5.zip
tftp-server flash:PHONE/cucme-mlpp.tar alias cucme-mlpp.tar

Lastly, i check the hub flash directory and all the files are there.

HUB#Dir phone
105          0 Mar 05 2010 14:31:48 PHONE
106        654 Sep 18 2009 10:24:52 PHONE/term65.default.loads
107    2918613 Jan 16 2009 17:58:18 PHONE/apps45.8-4-1-23.sbn
108     485266 Jan 16 2009 17:58:18 PHONE/cnu45.8-4-1-23.sbn
109    2662633 Jan 16 2009 17:58:18 PHONE/cvm45sccp.8-4-1-23.sbn
110     335003 Jan 16 2009 17:58:20 PHONE/dsp45.8-4-1-23.sbn
111     754716 Jan 16 2009 17:58:20 PHONE/jar45sccp.8-4-1-23.sbn
112        638 Jan 16 2009 17:58:20 PHONE/SCCP45.8-4-2S.loads
113        654 Sep 18 2009 10:24:46 PHONE/term45.default.loads
114     165355 Nov 11 2008 13:33:10 PHONE/B016-1-0-3.SBN
115     349794 Jan 19 2009 16:33:30 PHONE/P00405000700.bin
116     350198 Jan 19 2009 16:33:32 PHONE/P00405000700.sbn
117    2029545 Aug 29 2006 10:33:00 PHONE/P00503021500.bin
118      49986 Apr 23 2007 09:56:20 PHONE/S00105000300.sbn
119       5237 Jan 24 2009 09:42:18 PHONE/7970-71-75-Background-readme-v1.txt
120    7892498 Mar 28 2008 11:14:06 PHONE/apps37sccp.1-2-1-0.bin
121     279194 Jan 04 2006 16:02:54 PHONE/ATA030203SCCP051201A.zup
122     146463 Nov 11 2008 13:34:42 PHONE/B015-1-0-3.SBN
123    2935993 Sep 18 2009 10:25:00 PHONE/apps45.8-5-3TH1-6.sbn
124     524969 Sep 18 2009 10:24:56 PHONE/cnu45.8-5-3TH1-6.sbn
125    2100804 Sep 18 2009 10:25:14 PHONE/cvm45sccp.8-5-3TH1-6.sbn
126     340615 Sep 18 2009 10:25:04 PHONE/dsp45.8-5-3TH1-6.sbn
127    1882934 Sep 18 2009 10:25:10 PHONE/jar45sccp.8-5-3TH1-6.sbn
128        650 Sep 18 2009 10:24:42 PHONE/SCCP45.8-5-3S.loads
129    7165952 Jan 19 2009 16:30:22 PHONE/7945-7965-sccp.8-4-2S.tar
130    7555072 Jan 19 2009 16:29:50 PHONE/7945-7965-sip.8-4-2S.tar
131    2034176 May 29 2009 13:02:40 PHONE/cme-bacd-3.0.0.2.tar
132     800768 Jan 28 2009 15:48:20 PHONE/cme-gui-7.1.0.0.tar
133     829440 May 29 2009 12:59:16 PHONE/cme-gui-124-24T.tar
134   11075107 May 29 2009 13:05:42 PHONE/cme-tsp-2.2.0.5.zip
135     593920 Jan 09 2009 01:42:30 PHONE/cucme-mlpp.tar
136     496521 Mar 29 2004 11:40:48 PHONE/music-on-hold.au
137     969728 Feb 27 2008 11:05:58 PHONE/P00308000500.tar
138       2146 Jul 02 2007 12:37:36 PHONE/RingTones Readme.txt
Everyone's tags (4)
1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Red

Re: 7965 phone, cme 7.1 -phone goes into finite reboot loops

Hi there,

TFTP - Auth Fail shows on phones (they must be @ 8.5(2) before moving

to the 8.5(3) you have loaded

This line tells us that the phones are running too old of a load to move to 8.5(3)

Name=SEP002699ED6E9C Load= SCCP45.8-3-2S

Firmware Upgrade Issues for SCCP

Note For all SCCP firmware upgrades from firmware release versions earlier than 8.3(3) to version 8.5(3) or greater, you must first upgrade your firmware to version 8.5(2). Once you have upgraded to version 8.5(2), you can upgrade your IP Phone to version 8.5(3) or later.

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/firmware/8_5_3/english/release/notes/7900_853.html#wp57602

Hope this helps!
Rob

2 REPLIES
Hall of Fame Super Red

Re: 7965 phone, cme 7.1 -phone goes into finite reboot loops

Hi there,

TFTP - Auth Fail shows on phones (they must be @ 8.5(2) before moving

to the 8.5(3) you have loaded

This line tells us that the phones are running too old of a load to move to 8.5(3)

Name=SEP002699ED6E9C Load= SCCP45.8-3-2S

Firmware Upgrade Issues for SCCP

Note For all SCCP firmware upgrades from firmware release versions earlier than 8.3(3) to version 8.5(3) or greater, you must first upgrade your firmware to version 8.5(2). Once you have upgraded to version 8.5(2), you can upgrade your IP Phone to version 8.5(3) or later.

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/firmware/8_5_3/english/release/notes/7900_853.html#wp57602

Hope this helps!
Rob

Community Member

Re: 7965 phone, cme 7.1 -phone goes into finite reboot loops

Thank you very much I am reading the document now

I will test this on monday.

cheers, have a great weekend.

- walter

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