I have an issue with a particular phone on this model, somebody made a hard reset on it, and now it doesn't register with the UC.
Please if somebody can help me out with this. Here is some information about the phone and UC560:
Phone Model = 7965G.
Gateway = UC560-FXO-K9, Version 15.0(1)XA
Some related files in flash:
32 0 Oct 21 2011 08:54:54 phones/7945_7965
33 2935993 Oct 21 2011 08:55:06 phones/7945_7965/apps45.8-5-3TH1-6.sbn
34 524969 Oct 21 2011 08:55:08 phones/7945_7965/cnu45.8-5-3TH1-6.sbn
35 2100804 Oct 21 2011 08:55:18 phones/7945_7965/cvm45sccp.8-5-3TH1-6.sbn
36 340615 Oct 21 2011 08:55:20 phones/7945_7965/dsp45.8-5-3TH1-6.sbn
37 1882934 Oct 21 2011 08:55:28 phones/7945_7965/jar45sccp.8-5-3TH1-6.sbn
38 650 Oct 21 2011 08:55:30 phones/7945_7965/SCCP45.8-5-3S.loads
39 654 Dec 07 2011 20:59:14 phones/7945_7965/term45.default.loads
40 654 Dec 07 2011 20:59:16 phones/7945_7965/term65.default.loads
41 2936005 Dec 07 2011 20:58:16 phones/7945_7965/apps45.8-5-4TH1-6.sbn
42 525007 Dec 07 2011 20:58:22 phones/7945_7965/cnu45.8-5-4TH1-6.sbn
43 2103813 Dec 07 2011 20:58:48 phones/7945_7965/cvm45sccp.8-5-4TH1-6.sbn
44 342219 Dec 07 2011 20:58:52 phones/7945_7965/dsp45.8-5-4TH1-6.sbn
45 1882934 Dec 07 2011 20:59:14 phones/7945_7965/jar45sccp.8-5-4TH1-6.sbn
46 650 Dec 07 2011 20:59:14 phones/7945_7965/SCCP45.8-5-4S.loads
When I connect the phone:
1: A blue screen appears, then the Cisco Systems Inc logo, then the same logo with some boxes in 3 lines.
- The upper line has three boxes in blank (to small square boxes at the begining and end, and a long box in the middle).
- The middle line has one box that says "Upgrading"
- The bottom line has 3 boxes:
- a small sqare with two arrows pointin to the right and left.
- a long box with the phone MAC address.
- and a blank box.
2. After a while, the messages in the boxes change as follows:
- Boxes in the upper line:
- an arrow pointing down.
- the message term65.default
- Boxes in the mid line:
- Boxes in the bottom line:
- the first one contains a check simbol.
3. The "Upgrading" message quickly changes to "Auth Fail", then flashes once and repeats the two messages ("Upgrading" and "Auth Fail").
4. The Phone goes to the "Cisco Systems Inc" logo for a long time (like 1 or 2 minutes).
5. The phone reboots and start all over again.
Im also using Cisco Configuration Assistant and noticed that in Maintenance -> Phone Load Management, the 7945_7965 is unchecked under the "Delete Phone Loads" Tab. Does it means that the Phone Load is not present? (cause it shows up in the flash memory). Or is it that I can't erase it cause there are other similar phones.
Hermann, I do remember having solved the problem a long time ago, unfortunately, I no longer have access to those devices since I've moved to another company, but if remember well (I hope I'm not mixing issues here), the thing was that upgrading from some specific firmware version to a much more recent one was not possible (lets say from version 1 to version 3), it was necessary to do an intermediary upgrade, i.e. from version 1 to 2, and then that version 2 can upgrade to 3. What happened was that after the hard reset, the phone went with the oldest version it could, and then it was not able to upgrade nor register with the UC, which was with a more newer version.
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