Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

7965 Play softkey inactive

I have a 7965 that when you are selecting ringtones the play key is inactive. It works correctly on all the 7961's I have. I have callmanager 6.1.

2 REPLIES
Silver

Re: 7965 Play softkey inactive

This by design, you will be suggest to replace 7941/7961 phones with 7940/7965 phones to provide this functionality.

I will need the following information:

-Call Manager Version from CCM Admin Page/Help/About Cisco Call Manager/Details.

-Phone load CCM Admin Page/System/Device Defaults/Phone Type.

-Are all shared lines on the same phone type?

-Are any of the phones using different Softkey Template or all are the same?

New Member

Re: 7965 Play softkey inactive

I have seen this issue lately on 7965 and 7975 handsets with and without sidecars. Phone reset will resolve the issue temporarily, however the issue returns. If these ringtones are selected, phone will have no audible ring. Did you find a resolution to this issue? I am using CUCM 6.1 with phone firmware 8-3-4-16

103
Views
0
Helpful
2
Replies
CreatePlease to create content