Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

7965G - Headset problems

Hello,

I have a Cisco IP Phone 7965G model and I can´t connect my headset.

I have tested some models (some units of duoset and supra) and we have no tone.

Anyboby to help me?

Thank you.

  • IP Telephony
6 REPLIES

7965G - Headset problems

Hi Luis,

Dedicated headset port eliminates the need for a  separate headset amplifier and allows the handset to remain in its  cradle, making headset use simpler. Both wideband (G.722) and narrowband  headsets are supported.

http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/phones/ps379/ps8537/product_data_sheet0900aecd8069bd58.html

Please tell us what is the model you are using here?

Thanks,

Anand

Please rate helpful posts!!

New Member

7965G - Headset problems

Hi,

I have tested some units of Duoset H141 model and Supraplus.

Never with tine when I active key Headset.

Thank you.

7965G - Headset problems

Cisco don't use the same headset pin-out as other telephone makers. You may need a special bottom cord.

GTG

Please rate all helpful posts.
New Member

7965G - Headset problems

I have some headset and I have some cord. I have combined all of them and I have tested all combinations with several Cisco 7965G models. Only one headset + on cord is correct and we have tone.

Hall of Fame Super Red

7965G - Headset problems

Hi Luis,

The one part you will need which is required for all "corded" Plantronics Headsets (to go from Headset Jack on 7965G to "Quick Disconnect" on Headset) is a special Cord as Gordon nicely noted (+5 "G-Man") (shown below);

Part#Amp-26716-01

Plantronics "corded" headsets will NOT work without this cord (Part#Amp-26716-01) as the Supra QD cords

have the wrong pin-outs. If you were using M12 amplifiers previously they come with this cord.

These cords are really pretty cheap so it shouldn't be a huge issue hopefully

Cheers!

Rob

"May your heart always be joyful And may your song always be sung May you stay forever young " - Dylan
Blue

7965G - Headset problems

Hi

Check the below link , see if it helps.

http://www.plantronics.com/media/media_resources/literature/reference_guides/voip_matrix.pdf

Regards

Ronak patel

Regards Ronak Patel Rate all helpful post by clicking stars below the answer.
961
Views
0
Helpful
6
Replies
This widget could not be displayed.