7965G - Headset problems

[db.retail]

Hello,

I have a Cisco IP Phone 7965G model and I can´t connect my headset.

I have tested some models (some units of duoset and supra) and we have no tone.

Anyboby to help me?

Thank you.

[anchoudh]

Hi Luis,

Dedicated headset port eliminates the need for a  separate headset amplifier and allows the handset to remain in its  cradle, making headset use simpler. Both wideband (G.722) and narrowband  headsets are supported.

http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/phones/ps379/ps8537/product_data_sheet0900aecd8069bd58.html

Please tell us what is the model you are using here?

Thanks,

Anand

Please rate helpful posts!!

[db.retail]

Hi,

I have tested some units of Duoset H141 model and Supraplus.

Never with tine when I active key Headset.

Thank you.

[Gordon Ross]

Cisco don't use the same headset pin-out as other telephone makers. You may need a special bottom cord.

GTG

[db.retail]

I have some headset and I have some cord. I have combined all of them and I have tested all combinations with several Cisco 7965G models. Only one headset + on cord is correct and we have tone.

[Rob Huffman]

Hi Luis,

The one part you will need which is required for all "corded" Plantronics Headsets (to go from Headset Jack on 7965G to "Quick Disconnect" on Headset) is a special Cord as Gordon nicely noted (+5 "G-Man") (shown below);

Part#Amp-26716-01

Plantronics "corded" headsets will NOT work without this cord (Part#Amp-26716-01) as the Supra QD cords

have the wrong pin-outs. If you were using M12 amplifiers previously they come with this cord.

These cords are really pretty cheap so it shouldn't be a huge issue hopefully

Cheers!

Rob

[ronpatel]

Hi

Check the below link , see if it helps.

http://www.plantronics.com/media/media_resources/literature/reference_guides/voip_matrix.pdf

Regards

Ronak patel