7965G IP Phone not going into Voice mail after 4 rings.

[Val Constable]

Hello This Val , can someone tell me how to fix this problem.

ISSUE

Cisco IP Phone 7965g: The Call manager Unity does have the correct setting but the phone still not (After 4 Rings) going to voicemail.

Thanks,

Val.

[Jaime Valencia]

Do you have the right VM profile and CFNA settings??

Is this the only DN that has that behavior?

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

[Rob Huffman · Accepted solution]

Hi Val,

On the DN config page in CUCM can you please check the Forward No Answer

CSS (calling search space) and the  No Answer Ring Duration timer;

Call Forward and Call Pickup Settings

	Voice Mail	Destination	Calling Search Space
Calling Search Space Activation Policy			-- Not Selected  -- Use System Default With Configured CSS With Activating Device/Line  CSS
Forward All	or		MRC LP On Campus < None > MRC LP 911 CS MRC LP Calgary Local CS MRC LP Complete  Access MRC LP Intl  and Long Distance CS MRC LP Long Dist CS Multicall Line2 CS Multicall Line3 CS Multicall Line4 CS Robs Hotline Security Hotline Test Css 12 VMRestrictedCSS Westmount LD Westmount Local  CSS
Secondary Calling Search Space for Forward All			MRC LP On Campus < None > Intercom_GEN Intercom_css MRC LP 911 CS MRC LP Calgary Local CS MRC LP Complete  Access MRC LP Intl  and Long Distance CS MRC LP Long Dist CS Multicall Line2 CS Multicall Line3 CS Multicall Line4 CS Robs Hotline Security Hotline Test Css 12 VMRestrictedCSS Westmount LD Westmount Local  CSS
Forward Busy Internal	or		MRC LP On Campus < None > MRC LP 911 CS MRC LP Calgary Local CS MRC LP Complete  Access MRC LP Intl  and Long Distance CS MRC LP Long Dist CS Multicall Line2 CS Multicall Line3 CS Multicall Line4 CS Robs Hotline Security Hotline Test Css 12 VMRestrictedCSS Westmount LD Westmount Local  CSS
Forward Busy External	or		MRC LP On Campus < None > MRC LP 911 CS MRC LP Calgary Local CS MRC LP Complete  Access MRC LP Intl  and Long Distance CS MRC LP Long Dist CS Multicall Line2 CS Multicall Line3 CS Multicall Line4 CS Robs Hotline Security Hotline Test Css 12 VMRestrictedCSS Westmount LD Westmount Local  CSS
Forward No Answer Internal	or		MRC LP On Campus < None > MRC LP 911 CS MRC LP Calgary Local CS MRC LP Complete  Access MRC LP Intl  and Long Distance CS MRC LP Long Dist CS Multicall Line2 CS Multicall Line3 CS Multicall Line4 CS Robs Hotline Security Hotline Test Css 12 VMRestrictedCSS Westmount LD Westmount Local  CSS
Forward No Answer External	or		MRC LP On Campus < None > MRC LP 911 CS MRC LP Calgary Local CS MRC LP Complete  Access MRC LP Intl  and Long Distance CS MRC LP Long Dist CS Multicall Line2 CS Multicall Line3 CS Multicall Line4 CS Robs Hotline Security Hotline Test Css 12 VMRestrictedCSS Westmount LD Westmount Local  CSS
Forward No Coverage Internal	or		MRC LP On Campus < None > MRC LP 911 CS MRC LP Calgary Local CS MRC LP Complete  Access MRC LP Intl  and Long Distance CS MRC LP Long Dist CS Multicall Line2 CS Multicall Line3 CS Multicall Line4 CS Robs Hotline Security Hotline Test Css 12 VMRestrictedCSS Westmount LD Westmount Local  CSS
Forward No Coverage External	or		MRC LP On Campus < None > MRC LP 911 CS MRC LP Calgary Local CS MRC LP Complete  Access MRC LP Intl  and Long Distance CS MRC LP Long Dist CS Multicall Line2 CS Multicall Line3 CS Multicall Line4 CS Robs Hotline Security Hotline Test Css 12 VMRestrictedCSS Westmount LD Westmount Local  CSS
Forward on CTI Failure	or		MRC LP On Campus < None > MRC LP 911 CS MRC LP Calgary Local CS MRC LP Complete  Access MRC LP Intl  and Long Distance CS MRC LP Long Dist CS Multicall Line2 CS Multicall Line3 CS Multicall Line4 CS Robs Hotline Security Hotline Test Css 12 VMRestrictedCSS Westmount LD Westmount Local  CSS
Forward Unregistered Internal	or		MRC LP On Campus < None > MRC LP 911 CS MRC LP Calgary Local CS MRC LP Complete  Access MRC LP Intl  and Long Distance CS MRC LP Long Dist CS Multicall Line2 CS Multicall Line3 CS Multicall Line4 CS Robs Hotline Security Hotline Test Css 12 VMRestrictedCSS Westmount LD Westmount Local  CSS
Forward Unregistered External	or		MRC LP On Campus < None > MRC LP 911 CS MRC LP Calgary Local CS MRC LP Complete  Access MRC LP Intl  and Long Distance CS MRC LP Long Dist CS Multicall Line2 CS Multicall Line3 CS Multicall Line4 CS Robs Hotline Security Hotline Test Css 12 VMRestrictedCSS Westmount LD Westmount Local  CSS

No Answer Ring Duration (seconds)
Call Pickup Group	0009_None < None > 0001_None 0002_None 0003_None 0004_None 0005_None 0006_None 0007_None 0008_None 0010_None Test group  robhuff

Cheers!

Rob

"I don't know how, I don't know when
But you and I will meet again " 

- Tom Petty

[Val Constable]

This worked out great, I edited the DN Config page and just checked the correct option.

Thanks,

Val.....

[Val Constable]

Hi Rob what do you know about the following.

My TFTP Server cannot communicate to my Cisco 6500 E Switch which is the DHCP SERVER.

How can I fix this?????

Thanks,

Val...