We have recently (within the last two weeks) started having an issue with our 7965g model phones. The 7965g model phones intermittently display a blank services screen. It is more annoying than anything and does not seem to be service affecting in any way. However, this is happening at multiple locations and we are receiving questions and complaints as a result. We aren't aware of anything that has recently changed to cause this. Ideas as to possible cause, culprit, and where to look would be appreciated so as to remedy this occurring.
I do not see any known bugs for this specific issue. What is the phone firmware and callmanager version? The console logs can be checked from one of the affected phones to start with. Additionally, the firmware can be upgraded to the latest version for a set of 7965's and monitored for similar issue.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
[toc:faq]CUCM Database Replication is an area in which Cisco customers
and partners have asked for more in-depth training in being able to
properly assess a replication problem and potentially resolve an issue
without involving TAC. This document discusse...