ā09-16-2014 06:29 AM - edited ā03-18-2019 11:24 AM
Hi everybody,
I have switched a 7970 from SCCP to SIP an upgraded successfully to 8.4.1 SR2. After that a hard reset 3491672580*# was done. Since then the phone is not able to load any of the firmwares provided by the tftp server to upgrade further. I can see that the phone has the IP 192.168.1.2 and is answering when I send pings. Is there anybody who can tell me what I exactly have to insert into the tftp server fields when the phone is directly connected to the lan port of the pc in order to get the phone running again. Thanks in advance!
Matthew
ā09-16-2014 06:46 AM
Hi @HH-Film-e.K.,
Can you provide the running-config (attach it as a .txt file)?
Rgrds,
Martin, IT Specialist
ā09-16-2014 08:56 AM
Hi Martin,
thank you very much for the quick answer! All I have are the files needed for the upgrade - see here:
I do not have any config file. For all performed upgrades I did not need any config file. If you can support me with one that I need, I would be very glad.
Some additional information: the phone boots, and the screen stays black. In the server log I can see this:
and
192.168.1.3 is the IP of my LAN port which is on DHCP as well. As you can see, the phone has an IP but does not do anything. I am also not sure what to do with option 66 or 150 in the DCHP server setting. Is it possible that the phone is dead in means of the firmware was not loaded correctly and now it is not pssible to get it out of this state?
to summarize:
Best regards
Matthew
ā09-16-2014 01:10 PM
You have forgotten to upload the pictures.
Are you using CME or CUCM?
Rgrds,
Martin, IT Specialist
ā09-16-2014 06:05 PM
I do not use either software. I am not able to download either software. My serial number will be rejected. I already talked to your support team. Hence I alternatively have to use other software. I did not have any pictures in the tftp server directory and the phone upgraded successfully 4 times to higher versions.
ā09-16-2014 07:57 PM
ā09-17-2014 09:31 AM
HI @,
To respond some of your doubts:
Also:
Rgrds,
Martin, IT Specialist
ā09-19-2014 03:19 PM
Thanks, Martin!
I am using TFTP32 by Philippe Jounin. I donĀ“t think that I will need the .cnf file at all. All files that are provided by cisco are the ones you see on the very first screenshot. I downloaded them from the cisco page. I successfully upgraded the phone by only using these few files, without any dial plans, pictures, cnf-file etc. Can you perhaps give me a short report what could be with my phone. Do you think that it is totally bricked and not recoverable without having special tools or flashing equipment to reload some files onto the phone? For me it seems like the phone has a corrupted firmware on it and forgot IP and what to look for. Attached you will find some .cnf
Today I started another approach with a cross wired cable. Sometimes the TFTP log says that a request is done for IP 0.0.0.76 but I cannot insert such IP ranges into the TFTP software.
Best regards
Matthew
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