What is the exact CCM version that you are running? Please include the ServiceRelease(SR) or Engineering Special (ES) if you have.
Take a look to the following bugs:
There are other bugs related and for all of them the fix is on a ES so I recommend you to upgrade to the lates ES for your CCM version.
I just updated my system from OS release
2000.2.7sr3 and CCM Version 4.1(3)sr1 to OS release 2000.4.4a.sr3a and CCM
Version 4.1(3)sr4d. I also updated my phone loads to 7940 & 7960 SCCP
8.0.5 and 7970 & 7971?s SCCP 8.0.4sr2 and installed the 4.1(3) 2007 DST
Mike, if you check the bug that I posted you will see that the fix for CCM 4.1(3) is on ES88, which you do not have since sr4d is built on ES75 so you will need to upgrade to ES88 or later.
Will the DST fix need to be reapplied after installing ES88? Will ES88 need installed on the Publisher and all Subscribers? Is a reboot required? Thanks!
The daylight saving fix is included on ES89.1 and later not on ES88 so I recommend you to upgrade to the latest ES that at this moment is ES96, this needs to be applied to all the servers in the cluster, first publisher, reboot the publisher, then subscribers, reboot subscribers.
Please find below the details.
OS Image - 2000.2.7
OS Service Release - 2000.4.3aSR7
OS Upgrade - 2000.4.3a
SQL2K Service Pack - SP4
Cisco CallManager System Version - 4.1(3)sr4b
Cisco CallManager Administrative Version - 4.1(0.11)
Cisco CallManager Installation ID - 4.1(3)sr4b
Is this bug is due to DST update? Also the latest service pack i found in the download section is 4.1(3)sr4d. When does this ES88 or ES96 will be available for partners.
I opened a TAC case and TAC provided me with a link to download ES94. TAC also referenced the same bug that was listed in an earlier response to this post.
Bug Id CSCsg35571
Error Information URL too long when updating 7971
It is duplicate of below mentioned bug which is resolved in 4.1.3 ES88 or
No, the problem that you are hitting has nothing to do with the DST update, I was just answering Mike's question. The ES are not available for download you need to open a TAC case with us then the engineer assigned to the case will post the ES to your CCO account and you will receive an automated email with the link to download the file. Mike can not give you the link since it was only posted for his CCO account.
Hello everyone, one of my customers upgraded his CM over the weekend to the following version:
He then applied the CM device pack 08 update and finally installed the DST update.
He just received a 7970 phone and when he plugs it into the network it just constantly goes through a boot cycle.
In CM when he tries to add a 7970 phone he receives a pop up window with a long URL error message.
Is this a bug as a result of the upgrades he performed? Is this a known issue? If so what is the fix?
Known bug as mentioned above with the long URL error in CCM: http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg35571&Submit=Search
As for your phone constantly rebooting, what is the error on the phone screen? If there's no device in CCM and you don't have auto registration turned on, your phone will keep rebooting, but will display an error.
Auto registration is enabled and no error message appears on the phone. I've heard that if you interupt a phone during its fimrware update procedure you can lock the phone up. Unfortunately the only way around this is to RMA the phone.
I've asked my customer to try the factory reset procedure to see if that will help.
I assume this bug is not somehow affecting this phone registering or booting up properly? They're probably unrelated.
This is a small deployment so of course the customer right now only has a single 7970 phone so it's hard to say if it's a phone issue or something to do with CM.