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Community Member

7970 phone issue with CCM 5.1

Our users have noticed that following a directory lookup and call placement, users with 7970 phones have to back out of the directory as opposed to going back to the default screen.

Is there any setting in CCM or the phone to default back to the main screen?

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Red

Re: 7970 phone issue with CCM 5.1

Hi Brandon,

One more here :) Have a look at the Related Bug Details;

CSCsk38449 Bug Details

7961 (firmware 8.3.2 ) - Corporate Directory screen stays after Dial

Symptom:

In the Corporate Directory, after selecting Dial for one of the Contacts, and

finishing the call, the Corporate Directory with the contact info screen

stays on the phone. In previous version of phone load the behaviour was

different, after Dialling the contact the idle phone screen was returned.

Conditions:

CCM version 4.1(3)sr4d

cmterm-7941_7961-sccp.8-3-2

Workaround:

Selecting Cancel softkey to return to idle phone screen

1st Found-In

8.3(2)

Fixed-In

8.3(3.1)

8.4(0.25)

8.3(3)ES1

Related Bug Information after call finishes ip phone display stays on the corp dir menu

Symptom: After making a call through the corporate directory, the phone display does not return to the "On-Hook" display but is stuck on the corporate directory and so you have to manually exit Conditions: Latest firmware for 7940's, 7960's and 7970's Workaround: User can just press the "Exit" softkey twice to return to the "On-Hook" screen Further Problem Description: N/A

Hope this helps!

Rob

4 REPLIES
Hall of Fame Super Red

Re: 7970 phone issue with CCM 5.1

Hi Brandon,

One more here :) Have a look at the Related Bug Details;

CSCsk38449 Bug Details

7961 (firmware 8.3.2 ) - Corporate Directory screen stays after Dial

Symptom:

In the Corporate Directory, after selecting Dial for one of the Contacts, and

finishing the call, the Corporate Directory with the contact info screen

stays on the phone. In previous version of phone load the behaviour was

different, after Dialling the contact the idle phone screen was returned.

Conditions:

CCM version 4.1(3)sr4d

cmterm-7941_7961-sccp.8-3-2

Workaround:

Selecting Cancel softkey to return to idle phone screen

1st Found-In

8.3(2)

Fixed-In

8.3(3.1)

8.4(0.25)

8.3(3)ES1

Related Bug Information after call finishes ip phone display stays on the corp dir menu

Symptom: After making a call through the corporate directory, the phone display does not return to the "On-Hook" display but is stuck on the corporate directory and so you have to manually exit Conditions: Latest firmware for 7940's, 7960's and 7970's Workaround: User can just press the "Exit" softkey twice to return to the "On-Hook" screen Further Problem Description: N/A

Hope this helps!

Rob

Community Member

Re: 7970 phone issue with CCM 5.1

Thanks again Rob...I found the sccp v.8.3.5 firmware update, which file do i load? the .cop or the .cop.sgn?

Thanks.

Community Member

Re: 7970 phone issue with CCM 5.1

Rob,

Thank you very much, this solved my issue with the latest firmware load.

Hall of Fame Super Red

Re: 7970 phone issue with CCM 5.1

Hi Brandon,

Nice work my friend! Sorry I missed your second post.

Take care,

Rob

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