Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

7970 will not register in CME 8.6

My 7960' work fine but I cannot get my 7970 to rgister in CME 8.6.

The firmware version on the phone is SCCP70.9-2-1SR2S and below is my config settings in CME/

tftp-server flash:P00308000800.sbn

tftp-server flash:P00308000800.loads

tftp-server flash:P00308000800.txt

tftp-server flash:P00308000800.sb2

tftp-server flash:SEP0013191f4980.cnf.xml

tftp-server flash:Phone/7970/SCCP70.9-1-1SR1S.loads alias SCCP70.9-1-1SR1S.loads

tftp-server flash:Phone/7970/jar70sccp.9-1-1TH1-16.sbn alias jar70sccp.9-1-1TH1-16.sbn

tftp-server flash:Phone/7970/dsp70.9-1-1TH1-16.sbn alias dsp70.9-1-1TH1-16.sbn

tftp-server flash:Phone/7970/cvm70sccp.9-1-1TH1-16.sbn alias cvm70sccp.9-1-1TH1-16.sbn

tftp-server flash:Phone/7970/apps70.9-1-1TH1-16.sbn alias apps70.9-1-1TH1-16.sbn

tftp-server flash:Phone/7970/cnu70.9-1-1TH1-16.sbn alias cnu70.9-1-1TH1-16.sbn

tftp-server flash:Phone/7970/term71.default.loads alias term71.default.loads

tftp-server flash:Phone/7970/term70.default.loads alias term70.default.loads

load 7960-7940 P00308000800

load 7970 SCCP70.9-1-1SR1S

ephone  3

device-security-mode none

mac-address 0018.1994.565F

speed-dial 6 6000 label "PSTN"

type 7970

button  1:1 2f2

sh ephone result:

ephone-3[2] Mac:0018.1994.565F TCP socket:[-1] activeLine:0 whisperLine:0 UNREGISTERED

mediaActive:0 whisper_mediaActive:0 startMedia:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:0 caps:0

IP: * 49862 Unknown 0  keepalive 0 max_line 0 available_line 0

button 1: cw:1 ccw:(0 0)

  dn 1  number 1000 CH1   IDLE         CH2   IDLE        

button 2: cw:1 ccw:(0 0)

  dn 2  number 1001 CH1   IDLE         CH2   IDLE         mwi feature-ring

speed dial 6:6000 PSTN

Preferred Codec: g711ulaw

Lpcor Type: none


7970 will not register in CME 8.6


can you fine the below , please?.


load 7970 SCCP70.9-1-1SR1S

create cnf-files

Thank you

please rate all useful information

New Member

7970 will not register in CME 8.6

That did not fix the probkem.

Re: 7970 will not register in CME 8.6


can you please share with me "debug tftp events"?. Please also share configurtaion under telephony-service.The last thing make factory reset.Check also if the IP phone 7970 can get an IP address , if you use DHCP try to put the IP address as static.

Thank you

please rate all useful information

New Member

7970 will not register in CME 8.6

THe IP address on the phone is, router DHCP, TFTP; all is correct.

Show Telephony-service

CONFIG (Version=8.6)


Version 8.6

Max phoneload sccp version 17

Max dspfarm sccp version 18

Cisco Unified Communications Manager Express

For on-line documentation please see:

protocol mode default

ip source-address port 2000

ip qos dscp:

ef (the MS 6 bits, 46, in ToS, 0xB8) for media

cs3 (the MS 6 bits, 24, in ToS, 0x60) for signal

af41 (the MS 6 bits, 34, in ToS, 0x88) for video

default (the MS 6 bits, 0, in ToS, 0x0) for serviceservice directed-pickup

no auto-reg-ephone

load 7960-7940 P00308000800

load 7970 SCCP70.9-1-1SR1S

max-ephones 100

max-dn 20

max-conferences 4 gain -6

dspfarm units 0

dspfarm transcode sessions 0

conference software


no privacy-on-hold

hunt-group report delay 1 hours

hunt-group logout DND

max-redirect 10

voicemail 5000

cnf-file location: system:

cnf-file option: PER-PHONE-TYPE

network-locale[0] US   (This is the default network locale for this box)

network-locale[1] US

network-locale[2] US

network-locale[3] US

network-locale[4] US

user-locale[0] US    (This is the default user locale for this box)

user-locale[1] US

user-locale[2] US

user-locale[3] US

user-locale[4] US

srst mode auto-provision is OFF

srst ephone template is 0

srst dn template is 0

srst dn line-mode single

moh MoH.wav

time-format 12

date-format mm-dd-yy

timezone 12 Eastern Standard/Daylight Time

url services

no transfer-pattern is configured, transfer is restricted to local SCCP phones only.

keepalive 30 auxiliary 30

timeout interdigit 10

timeout busy 10

timeout ringing 180

timeout transfer-recall 0

timeout ringin-callerid 8

timeout night-service-bell 12

caller-id name-only: enable

system message The Durham Corporation

web admin system name Admin

web admin customer name Customer

edit DN through Web:  disabled.

edit TIME through web:  disabled.

background save interval 10 minutes

Log (table parameters):

     max-size: 150

     retain-timer: 15

create cnf-files version-stamp 7960 Oct 20 2013 17:23:26

transfer-system full-consult

transfer-digit-collect new-call

multicast moh port 2000

local directory service: enabled.

Extension-assigner tag-type ephone-tag.

Debug tftp event

026477: 5d03h: TFTP: Looking for CTLSEP00181994565F.tlv

026478: 5d03h: TFTP: Looking for ITLSEP00181994565F.tlv

026479: 5d03h: TFTP: Looking for ITLFile.tlv

026480: 5d03h: TFTP: Looking for SEP00181994565F.cnf.xml.sgn

026481: 5d03h: TFTP: Looking for XMLDefault.cnf.xml.sgn


026482: 5d03h: TFTP: Looking for CTLSEP00181994565F.tlv

026483: 5d03h: TFTP: Looking for ITLSEP00181994565F.tlv

026484: 5d03h: TFTP: Looking for ITLFile.tlv

026485: 5d03h: TFTP: Looking for SEP00181994565F.cnf.xml.sgn


026486: 5d03h: TFTP: Looking for XMLDefault.cnf.xml.sgn

show telephony-service tftp-binding

tftp-server system:/its/united_states/7960-tones.xml alias United_States/7960-tones.xml

tftp-server system:/its/united_states/7960-font.xml alias English_United_States/7960-font.xml

tftp-server system:/its/united_states/7960-font.xml alias English_United_States/7920-font.xml

tftp-server system:/its/united_states/7960-dictionary.xml alias English_United_States/7960-dictionary.xml

tftp-server system:/its/united_states/7960-kate.xml alias English_United_States/7960-kate.xml

tftp-server system:/its/united_states/7960-kate.xml alias English_United_States/7920-kate.xml

tftp-server system:/its/united_states/SCCP-dictionary.xml alias English_United_States/SCCP-dictionary.xml

tftp-server system:/its/vrf1/XMLDefault7940.cnf.xml alias SEP0017E032E994.cnf.xml

tftp-server system:/its/vrf1/XMLDefault7970.cnf.xml alias SEP00181994565F.cnf.xml

tftp-server system:/its/SEPDEFAULT.cnf alias SEPDefault.cnf

tftp-server system:/its/vrf1/XMLDefault.cnf.xml alias XMLDefault.cnf.xml

tftp-server system:/its/vrf1/ATADefault.cnf.xml alias ATADefault.cnf.xml

New Member

7970 will not register in CME 8.6

I fixed it.  II unlocked the phone, **# then pressed the ERASE key.  The phone rebooted and loaded the firmware from my tftp server to SCCP70.9-1-1SR1S form SCCP70.9-1-1SR2S and the phone now works.  Thanks for your help.

CreatePlease to create content