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7970 won't register

I've googled this to death and can't find a solution, I'm hoping that someone here can point me in the right direction.

I have a 7970 hooked up to call manager express 8.0 running on a 2851. The 7970 will register only if set to factory defaults each time. Once its registered, and then its reset, it goes to the updating screen and errors out, or sits at registration and never connects up. This started when I tried to fix the clock on the 7970.

So, in trying to fix this I downloaded the latest firmware for the 7970 (sccp 9-2-3TH1-9), tftped the term70.default.loads and the other files to the flash and gave the load 7970 term70.default.loads.

I get the following error:

Updating CNF files

CNF-FILES: Clock is not set or synchronized, retaining old versionStamps

CNF files update complete for phonetype(7970)

The clock is set, and I have NTP in there, which doesn't seem to be working properly. I also tried removing the NTP, same results.

CME#sh clock

*21:18:49.104 EDT Wed May 16 2012

CME#sh calendar

21:18:53 EDT Wed May 16 2012

CME#

My config is here.

Any help would be greatly appreciated.

Best,

David

Everyone's tags (3)
2 ACCEPTED SOLUTIONS

Accepted Solutions
VIP Super Bronze

Re: 7970 won't register

David,

You need to download the whole 8-5-3S firmware needed, not just the default loads.

Here are the files you need. Download then if you dont have them and use the file in * on your load command with the .loads extension

apps70.8-5-3TH1-6.sbn

cnu70.8-5-3TH1-6.sbn

cvm70sccp.8-5-3TH1-6.sbn

dsp70.8-5-3TH1-6.sbn

jar70sccp.8-5-3TH1-6.sbn

SCCP70.8-5-3S.loads*

term70.default.loads

term71.default.loads

Please rate all useful posts "The essence of christianity is not the enthronement but the obliteration of self --William Barclay"
Cisco Employee

7970 won't register

A few years ago I had a similar problem with time on some phones and using an ephone-template fixed it.

ephone-template  1

type 7970

ephone 1

ephone-template 1

Then reset the phone.

28 REPLIES
Hall of Fame Super Gold

7970 won't register

Two separate issues.

One, check you ntp server. eg  0.us.pool.ntp.org

Second, configure the actual .loads file as load. Never configure term.default.loads.

Re: 7970 won't register

Thanks for the reply Paolo.  I'm used to seeing the loads as TERM, but should I point it to SCCP70.9-2-3S.loads? That was the only other non-default .loads in the zip I got from the download.

Hall of Fame Super Gold

7970 won't register

Correct. And configure cnf-files location flash so the tftp bindings are created automatically.

Please remember to rate useful posts clicking on the stars below.

Re: 7970 won't register

Thanks again for the reply.

I think I figured out the clock issue, I'm not getting the clock error anymore. I don't follow re: the cnf-files location. Do I have to give it

  • ip source-address
  • cnf-file location flash:

Do you put it right to flash or in to the its or its/vrf1 folder? Do you need to add it to the tftp server list?

No luck with the following, the phones spinning @ registering:

CME(config-telephony)#load 7970 SCCP70.9-2-3S.loads

Updating CNF files

CNF files update complete for phonetype(7970)

CME(config-telephony)#create cnf-files

Creating CNF files

CME(config-telephony)#

Thanks for your help.

Best,

David

Hall of Fame Super Gold

Re: 7970 won't register

If the phones doesn't register, means it's not configure as ephone with its right mac address.

Cisco Employee

7970 won't register

Also, don't include the ".loads" on your load statments.

It should look like this:

load 7970 SCCP70.9-2-3S

NOT:

load 7970 SCCP70.9-2-3S.loads

This applies to all load statements.

HTH

Hall of Fame Super Gold

Re: 7970 won't register

Gregory Garrian wrote:

Also, don't include the ".loads" on your load statments.

It should look like this:

load 7970 SCCP70.9-2-3S

NOT:

load 7970 SCCP70.9-2-3S.loads

This applies to all load statements.

HTH

N,t that's not correct anymore.

.loads should be included as it save from configuring the tftp stamente manually.

I can point you to the documentation if you desire.

Re: 7970 won't register

The phone does register, but only after a factory reset - every time. If the phone gets unplugged, etc, it will spin at registering and never connect. If I hold # and clear it, the phone will register properly and is usable.

!
ephone  1
 mac-address 0019.30D4.D369
 username "user1"
 type 7970
 button  1:1 2:5 3:6 4:30
!

If I go into Status->Status Messages on the 7970, there are a few errors: Error Updating Locale (which I understand is normal when you're in the US), and SEP001930D4D369.cnf.xml (which is the phone's MAC)

Thanks for the help

Hall of Fame Super Gold

7970 won't register

No errors. You can take on router, "debug tftp event" with term mon.

Other than tha check voice vlans. Is this your only phone and you doing a lab for study ?

Re: 7970 won't register

Its just the 7970 that does't want to play nice. I have a 7960 and 7940 that are registering fine, but I understand thats a different load than the 7970.

I'll let you know what the tftp debug reveals

Re: 7970 won't register

TFTP Event debugging is on

CME#

May 17 18:24:19.114: TFTP: Looking for CTLSEP001930D4D369.tlv

May 17 18:24:19.226: TFTP: Looking for ITLSEP001930D4D369.tlv

May 17 18:24:19.330: TFTP: Looking for ITLFile.tlv

May 17 18:24:19.626: TFTP: Looking for SEP001930D4D369.cnf.xml

May 17 18:24:19.638: TFTP: Opened flash:/its/vrf1/XMLDefault7970.cnf.xml, fd 10, size 1307 for process 216

May 17 18:24:19.646: TFTP: Finished flash:/its/vrf1/XMLDefault7970.cnf.xml, time 00:00:00 for process 216

May 17 18:24:23.066: TFTP: Looking for English_United_States/td-sccp.jar

May 17 18:24:25.010: TFTP: Looking for United_States/g3-tones.xml

right now the 7970 only has the date and time (incorrect), nothing else on the screen after it went through configuring IP and registering with no success.

Hall of Fame Super Gold

7970 won't register

Maybe the phone firmware is too new and cause registration to fail, in that case you can try updating IOS.

VIP Super Bronze

Re: 7970 won't register

David,

The problem you are experinecing is likely that the firmware on the 7970 at the moment cannot upgrade to the firmware on the CME router. You need to download an intermediary firmware before you then upgrade to 9-2-3. You can try using firmware 8-5 first and then you can then upgrade it

+++Here is the release note for 9.2 Formware+++

Firmware Upgrade Issues for SCCP


Note For all SCCP firmware upgrades from firmware release versions earlier than 8.3(3) to version 9.2(1) or greater, you must first upgrade your firmware to an intermediate version (8.3(3) - 8.5(2)) then upgrade to 9.2(1).


      

From the release note

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/firmware/9_2_1/english/release/notes/7900_921.html#wp42493

Please rate all useful posts "The essence of christianity is not the enthronement but the obliteration of self --William Barclay"

Re: 7970 won't register

Thanks for the help, I appreciate it.

The load that was originally on here was 8-5-3S. So, I figured I would go back to that and save 9 for a later time. I changed the default loads back to the 8, gave it loads 7970 SCCP8-5-3S.loads, created new cnf-files, then plugged it back in. Now the phone shows updating the term70.defaults file, flashes a blue screen, and sits at the cisco screen with the bullseye.

I'm hesitant to upgrade the IOS as I don't want to mess with CME and Unity that are on the 2851, or deal with the licensing headache that I think results from the upgrade.

VIP Super Bronze

Re: 7970 won't register

David,

You need to download the whole 8-5-3S firmware needed, not just the default loads.

Here are the files you need. Download then if you dont have them and use the file in * on your load command with the .loads extension

apps70.8-5-3TH1-6.sbn

cnu70.8-5-3TH1-6.sbn

cvm70sccp.8-5-3TH1-6.sbn

dsp70.8-5-3TH1-6.sbn

jar70sccp.8-5-3TH1-6.sbn

SCCP70.8-5-3S.loads*

term70.default.loads

term71.default.loads

Please rate all useful posts "The essence of christianity is not the enthronement but the obliteration of self --William Barclay"
Hall of Fame Super Gold

7970 won't register

You don't need to update CUE, and there is no licensing issues for the 2851.

The problems you're having with the 7970 do not make any sense to me. Once the phone has correct firmware on it, must work. You can also take debug ephoen registration to see what happens.

VIP Super Bronze

Re: 7970 won't register

Can you also send

debug tftp events

sh telephony-service tftp-bindings

Please rate all useful posts "The essence of christianity is not the enthronement but the obliteration of self --William Barclay"

7970 won't register

If I go from c2800nm-ipvoicek9-mz.151-1.T to c2800nm-ipvoicek9-mz.151-4.M4, all I'll need to do is enable the new GUI?

I'm fac defaulting the 7970 again, and hope it takes. The 8-5-3 loads were on there originally, so I'm just going to point back go them. I just had to replace the old defaults file since that was overwritten by the 9 load files.

VIP Super Bronze

7970 won't register

ok when its going through its attemtping registration process, please send the

debug tftp events

sh telephony-service tftp-bindings

Please rate all useful posts "The essence of christianity is not the enthronement but the obliteration of self --William Barclay"

7970 won't register

Ok, the 7970 is registering properly with 8-5-3. Its still showing the wrong time, 4 hrs ahead...

Cisco Employee

7970 won't register

Have you specified the device type under the ephone config?  Either that or create an ephone template.  Also, check your time zone settings under telephony-service.

VIP Super Bronze

7970 won't register

ok..Good start...But Dave, we need to show some appreciation for the guys! To solve your time problem configure the ff:

telephone-service

time-zone XX

where xx= your time zone..

For phone models other than Cisco Unified IP Phone 7902G, 7905G, 7912G, 7920, 7921, 7935, 7936, 7940, 7960, or 7985G, the time-zone command must be configured.

Please rate all useful posts "The essence of christianity is not the enthronement but the obliteration of self --William Barclay"

Re: 7970 won't register

Thanks for the help, I appreciate it. I've been giving 5 starts for helpful replies.   Added in the time-zone under telephony-service but still 4 hrs ahead.

!
no aaa new-model
clock timezone EST -5
clock summer-time EDT recurring
no network-clock-participate slot 1 
!

!
telephony-service
 authentication credential cisco 
 max-ephones 30
 max-dn 45
 ip source-address 172.16.1.1 port 2000
 system message ---------
 url services http://172.16.200.2/voiceview/common/login.do 
 url authentication http://172.16.200.1/CCMCIP/authenticate.asp  
 cnf-file location flash:
 load 7960-7940 P00308010200
 load 7941 P00308000400
 load 7942 term42.default.loads
 load 7945 term70.default.loads
 load 7961 term06.default.loads
 load 7962 term62.default.loads
 load 7965 term71.default.loads
 load 7970 SCCP70.8-5-3S.loads
 time-zone 12
 voicemail 777
 max-conferences 4 gain -6
 moh flash:music-on-hold.au
 multicast moh 239.1.1.1 port 2000
 web admin system name cisco password 
 dn-webedit 
 time-webedit 
 transfer-system full-consult
 create cnf-files version-stamp 7960 May 18 2012 08:39:11
!

!
ephone  1
 mac-address xxxx.xxxx.xxxx
 username "user1"
 type 7970
 button  1:1 2:4 3:30
!
VIP Super Bronze

7970 won't register

Did create cnf files?

Please rate all useful posts "The essence of christianity is not the enthronement but the obliteration of self --William Barclay"
Hall of Fame Super Red

7970 won't register

Hi David,

Did you reset the phone after adding the time zone config?

Cheers!

Rob

"Show a little faith, there's magic in the night" - Springsteen

Cisco Employee

7970 won't register

A few years ago I had a similar problem with time on some phones and using an ephone-template fixed it.

ephone-template  1

type 7970

ephone 1

ephone-template 1

Then reset the phone.

7970 won't register

The ephone template and a reset got the time working properly. Thanks for all the help from everyone in this thread.  I appreciate it very much.

New Member

Hello, 

Hello, 

This might Help you, I was facing the same issue with 7970 ephone, my telephony ver 9.1

download the firmware from: https://software.cisco.com/download/release.html?mdfid=278436620&dwnld=true&softwareid=282074289&catid=278875243&atcFlag=N&sortparam=&release=8.5(2)&dwldImageGuid=90A115A6215E3F0820FCFD8EEB9FB758E948F686

Your tftp-server configuration should be:

tftp-server SIP70.9-4-2SR2-2S.loads
tftp-server jar70sip.9-4-2ES22.sbn
tftp-server dsp70.9-4-2ES22.sbn
tftp-server cnu70.9-4-2ES22.sbn
tftp-server cmterm-7970_7971-sip.9-4-2SR2-2.k3.cop.sgn
tftp-server apps70.9-4-2ES22.sbn
tftp-server jar70sccp.9-4-2TH1-1.sbn
tftp-server cvm70sccp.9-4-2TH1-1.sbn
tftp-server cnu70.9-4-2TH1-1.sbn
tftp-server apps70.9-4-2TH1-1.sbn
tftp-server term71.default.loads
tftp-server term70.default.loads
tftp-server SCCP70.9-4-2-1S.loads

configure your telephony services as follows:

telephony-service
max-ephones 365
max-dn 700
ip source-address 192.168.1.1 port 2000
auto assign 500 to 550
system message Ministry of Interior Affairs
load 7906 SCCP11.8-4-2S.loads
load 7911 SCCP11.8-4-2S.loads
load 7970 SCCP70.9-4-2-1S.loads
load 7971 term71.default.loads
load 6921 SCCP69xx.9-4-1-3SR2.loads
max-conferences 12 gain -6
dn-webedit
transfer-system full-consult
secondary-dialtone 9
create cnf-files version-stamp 7960 Dec 10 2016 13:20:13

Once you are done configuring, hard-reset your IP Phones, using below method:

unplug the phone, hold on # key till the side buttons starts blinking, then presss 123456789*0# 

the phone shall start downloading the new firmware, you can see the debug messages as follows:

Dec 10 09:11:33.693: TFTP: Looking for jar70sccp.9-4-2TH1-1.sbn
Dec 10 09:11:33.693: TFTP: Opened flash0:jar70sccp.9-4-2TH1-1.sbn, fd 4, size 1830561 for process 118
Dec 10 09:11:38.209: TFTP: Finished flash0:jar70sccp.9-4-2TH1-1.sbn, time 00:00:04 for process 118
Dec 10 09:11:44.137: TFTP: Looking for cnu70.9-4-2TH1-1.sbn
Dec 10 09:11:44.137: TFTP: Opened flash0:cnu70.9-4-2TH1-1.sbn, fd 4, size 557505 for process 118
Dec 10 09:11:45.493: TFTP: Finished flash0:cnu70.9-4-2TH1-1.sbn, time 00:00:01 for process 118
Dec 10 09:11:47.521: TFTP: Looking for apps70.9-4-2TH1-1.sbn
Dec 10 09:11:47.521: TFTP: Opened flash0:apps70.9-4-2TH1-1.sbn, fd 4, size 3153295 for process 118
Dec 10 09:11:55.210: TFTP: Finished flash0:apps70.9-4-2TH1-1.sbn, time 00:00:07 for process 118
Dec 10 09:12:03.730: TFTP: Looking for dsp70.9-4-2TH1-1.sbn
Dec 10 09:12:03.730: TFTP: Opened flash0:dsp70.9-4-2TH1-1.sbn, fd 4, size 561897 for process 118
Dec 10 09:12:05.106: TFTP: Finished flash0:dsp70.9-4-2TH1-1.sbn, time 00:00:01 for process 118
Dec 10 09:12:07.118: TFTP: Looking for cvm70sccp.9-4-2TH1-1.sbn
Dec 10 09:12:07.122: TFTP: Opened flash0:cvm70sccp.9-4-2TH1-1.sbn, fd 4, size 2219804 for process 118

and 

Dec 10 09:16:34.436: TFTP: Looking for CTLSEP001BD432D1E1.tlv
Dec 10 09:16:34.612: TFTP: Looking for ITLSEP001BD432D1E1.tlv
Dec 10 09:16:34.812: TFTP: Looking for ITLFile.tlv
Dec 10 09:16:35.208: TFTP: Looking for SEP001BD432D1E1.cnf.xml
Dec 10 09:16:35.476: TFTP: Looking for XMLDefault.cnf.xml
Dec 10 09:16:35.476: TFTP: Opened system:/its/vrf1/XMLDefault.cnf.xml, fd 4, size 3528 for process 118
Dec 10 09:16:35.484: TFTP: Finished system:/its/vrf1/XMLDefault.cnf.xml, time 00:00:00 for process 118

once these processes are completed, your phone restart multiple times during these processes, the phone should get registered normally.

I hope this help, please rate the answer if your problem is solved.

Thanks 

Ahmadshah Meraj

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