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New Member

7971 phones reset often

When the 7971's reset they go to the main screen with only the time and date and DN. There is no other function on the phone. I have tried doing a factory reset and updated the FW to SCCP70.8-3-4SR1S. I have CUCM 6.1.2. Any thoughts?

2 REPLIES

Re: 7971 phones reset often

Hi There,

Have you confirmed that the update have been applied to the phone?

You can see this by going to the ip address of the phone in your web browser.

Regards,

Justin

New Member

Re: 7971 phones reset often

Yes I confirmed the update was applied.

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