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New Member

7971G-GE hangs

Hi,

I have a couple of 7971's that will not boot up, can't even perform a factory reset on the phones. I've tried booting up with a power block as well but all I see is the speaker light on and that's it!

Is the phone now dead or is there anyway to recover?

Thanks

Andy

2 REPLIES
Anonymous
N/A

Re: 7971G-GE hangs

Application boot loader might be corrupted. Please send the following information:

Where there any recent changes to the firmware on this phone?

Have you tried the phone on more than one switchport? Is this a phone with CME or CallManager setup?

New Member

Re: 7971G-GE hangs

No recent changes with firmware and yes I have tried in different switch ports.

Currently running Call Manager 5.1.3

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