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New Member

7985 Phone Keeps Restarting

Hello, I'm testing out CUCM 8.6.2a in my lab and have run into a curious bug.  I have statically configured a 7985 video phone to register with my lab ccm, and the phone keeps restarting.  I have added the latest firmware to CUCM for the 7985 phones, however the phone does not reach the TFTP download screen.  I have checked and re-checked the ip settings as well as the switchport confi,g and switched patch cables.  None of those items seem to be the problem. In addition, I have 3 statically configured 7975 phones that work without any issues.  Any suggestions?

Thanks

LB

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7 REPLIES
Blue

7985 Phone Keeps Restarting

Hi,

Try to do erase configuration in ip phone and do the above process again. Also restart your CUCM tftp services.

Regards

Ronak Patel

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New Member

7985 Phone Keeps Restarting

Ronak,

     Thanks for your reply.  Unfortunately, I have done this several times with no change. I will open a TAC case to see if this is a bug of some sort.

Thanks

Hall of Fame Super Gold

7985 Phone Keeps Restarting

Can you ping from CM to phone ?

New Member

7985 Phone Keeps Restarting

Paolo,

     Thanks for your reply. Although the phone is stactically configured with an IP, it is not pingable due to the constant restarting/resetting.

Hall of Fame Super Gold

7985 Phone Keeps Restarting

If static doesn't work, try dhcp.

New Member

7985 Phone Keeps Restarting

Thanks, that will be my next step.

New Member

7985 Phone Keeps Restarting

Tried DHCP, still having the same issue.  There appears to be an issue between the 7985 phone and CUCM 8.6.2A.

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