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New Member

8961 and UCCE

Hello,

We have recently configured and setup a new VOIP phone model - 8961 onto our call manager system version 7.1.5, UCCE version - 7.63

All our previous phones are SCCP phones. This model is setup as a SIP phone.

After adding it to our UCCE Application user to intergrate it with Cisco Agent desktop, it fails to login. Observer that on login to Cisco Agent Desktop it hangs at Connecting to CTIOS Server and then timeouts out with error : The request failed because a timeout exceeded

I believe there may be some config that needs to be added in order for SIP phones to work, but not sure.

Anyone have some advice on what is stopping it from working?

Thanks

Everyone's tags (5)
4 REPLIES
New Member

8961 and UCCE

Hi,

I'm running into the same problem.

How did you solve this issue?

kind regards

Markus

New Member

8961 and UCCE

Hi Markus,

You got to add some user group permissions on the application user for UCCE in Call Manager,

Try adding:Go to :

User Management >> Application User >> Choose App User >> Add user to group

Choose:

Standard CTI Allow Control of Phones supporting Rollover Mode

Control of Phones supporting Connected Xfer and conf

New Member

8961 and UCCE

did it fix your problem?.. I have same issue...help

New Member

8961 and UCCE

Hi Edgar,

Yes it did, have you tried:

User Management >> Application User >> Choose App User >> Add user to group

Choose:

Standard CTI Allow Control of Phones supporting Rollover Mode

Control of Phones supporting Connected Xfer and conf

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