8961 and UCCE

[Dwayne Whitehead]

Hello,

We have recently configured and setup a new VOIP phone model - 8961 onto our call manager system version 7.1.5, UCCE version - 7.63

All our previous phones are SCCP phones. This model is setup as a SIP phone.

After adding it to our UCCE Application user to intergrate it with Cisco Agent desktop, it fails to login. Observer that on login to Cisco Agent Desktop it hangs at Connecting to CTIOS Server and then timeouts out with error : The request failed because a timeout exceeded

I believe there may be some config that needs to be added in order for SIP phones to work, but not sure.

Anyone have some advice on what is stopping it from working?

Thanks

[mschweitzer]

Hi,

I'm running into the same problem.

How did you solve this issue?

kind regards

Markus

[Dwayne Whitehead]

Hi Markus,

You got to add some user group permissions on the application user for UCCE in Call Manager,

Try adding:Go to :

User Management >> Application User >> Choose App User >> Add user to group

Choose:

Standard CTI Allow Control of Phones supporting Rollover Mode

Control of Phones supporting Connected Xfer and conf

[Edgar Ramirez]

did it fix your problem?.. I have same issue...help

[Dwayne Whitehead]

Hi Edgar,

Yes it did, have you tried:

User Management >> Application User >> Choose App User >> Add user to group

Choose:

Standard CTI Allow Control of Phones supporting Rollover Mode

Control of Phones supporting Connected Xfer and conf

[tzunt]

I appear to have the same issue with UCCE/CUCM v11.5  My application user is associated to the 8961 device and has roles for:

Standard CTI Allow Control of Phones supporting Rollover Mode

Control of Phones supporting Connected Xfer and conf

What am I missing?

Thank you,

Tony

[Ratheesh Kumar]

Hi there

User Management >> Application User >> Choose App User >> Add user to group

Choose:

•  Standard CTI Allow Control of Phones supporting Rollover Mode
•  Control of Phones supporting Connected Xfer and conf

Also, the defect CSCty88472 and try JAL and DTAL is disabled at the phone level else set Agent Phone Line Control to all lines.

Hope this helps!

Cheers
Rath!

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