8961 IP Phone got freeze in CME 9.1

[nithin louis]

Hi,

I have an IP Telephony setup in CME 9.1 and having 6945 and 8961 IP Phones.The issue is that 8961 phone get freeze intermittently.The 8961 FM is

sip8961.9-3-4-24.loads.It was working fine without any issue for the last 5 months.

Do I need to upgrdae the FM ?

In addition to that how we can set the maximum lines per button in SIP Phone in CME like in SCCP?

Thanks & Regards

Nithin Louis.

[nithin louis]

Hi,

Any update guys.....

Thanks & Regards

Nithin Louis

[Jorge Armijo]

The phone is running the latest firmware 9.3(4), can you try downgrading the firmware to 9.3(2)SR1?

HTH

--
Jorge Armijo

Please remember to rate helpful responses and identify helpful or correct answers.

[Gmoney]

Hey 

Cisco recommend getting the software licence for the phone even if you have the licence for CME. basically you need two licences per phone when you are using CME: one for CME (CME/SRST feature license) and one for your phone (SW-CCME-UL-8961=CCME PHONE LICENSE FOR 8961 IP PHONE)

Hope this helps

thanks 

[rrighi]

Good morning Nithin ,

I've the same issue on my 8961, could you be so kind to explain me how did you solve the problem ( if solved :-) ).

Thanks in advance.

Roberto

[Brian Meade]

Is the 8961 running any 3rd party XML services at all?  Can you grab console logs and core dumps from the phone's webpage when it freezes up?