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New Member

8961 IP Phone got freeze in CME 9.1

Hi,

I have an IP Telephony setup in CME 9.1 and having 6945 and 8961 IP Phones.The issue is that 8961 phone get freeze intermittently.The 8961 FM is

sip8961.9-3-4-24.loads.It was working fine without any issue for the last 5 months.

Do I need to upgrdae the FM ?

In addition to that how we can set the maximum lines per button in SIP Phone in CME like in SCCP?

Thanks & Regards

Nithin Louis.

5 REPLIES
New Member

8961 IP Phone got freeze in CME 9.1

Hi,

Any update guys.....

Thanks & Regards

Nithin Louis

8961 IP Phone got freeze in CME 9.1

The phone is running the latest firmware 9.3(4), can you try downgrading the firmware to 9.3(2)SR1?

HTH

--
Jorge Armijo

Please remember to rate helpful responses and identify helpful or correct answers.

-- Jorge Armijo Please remember to rate helpful responses and identify helpful or correct answers.
New Member

Hey Cisco recommend getting

Hey 

Cisco recommend getting the software licence for the phone even if you have the licence for CME. basically you need two licences per phone when you are using CME: one for CME (CME/SRST feature license) and one for your phone (SW-CCME-UL-8961=CCME PHONE LICENSE FOR 8961 IP PHONE)

Hope this helps

thanks 

New Member

Good morning Nithin ,I've the

Good morning Nithin ,

I've the same issue on my 8961, could you be so kind to explain me how did you solve the problem ( if solved :-) ).

Thanks in advance.

Roberto

Is the 8961 running any 3rd

Is the 8961 running any 3rd party XML services at all?  Can you grab console logs and core dumps from the phone's webpage when it freezes up?

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