Does anyone know if there is a way to add the Edit Dial softkey for the 89xx/99xx phones? I have a customer with CM 8.6 using the new 89xx/99xx phones and when you go into the missed call directory on the phones, the is no Edit Dial softkey to allow you to prepend a 9 or a 91.
I would either like to add the softkey, or find a way to add the 9 to incoming calls. I have added the 9 automatically under the CM Service Parameters previously for other customers with PRI's, but this customer has SIP from an ITSP. I am worried if I use the default 9 prepend options I may cause issues with CCX doing database dips for customer information.
The guide you found is correct Rob. Turns out the users were using the touchscreen on the 9971's to touch the call in the list. When you touch it dials out instead of giving your further options. Key is to use the buttons to select the call.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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