Under the Route Pattern for 911, check "Urgent Priority". Once this is done, the call should be setup the moment the users dial 911. The only consideration for this to to ensure that users dont hit 911 (1 twice) by error. As once the urgent priority is checked, CM would not wait for any more digits for the 911 Route Pattern.
You will have to ensure that the users are educated to be careful of this, such that you dont end up with frequent false 911 calls. I've seen this with a few customers and they have to get rid of Urgent Priority and reduce the Interdigit timeout.
Which ever route you go, you have something that you have to trade off. I would also recommend to put banners at key places to inform users, not to hangup when they call 911 accidentally and just tell the 911 agent that it was a false call. Or else only use 9.911 pattern and make sure you have informative banners every where telling that. Employees may know that they can dial 9.911 because they are used to dialing a trunk access code. A guest who is in the building, wants to call 911 may not know about trunk access code, when an emergency happens and he/she is in panic mode
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...