Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Community Member

911 call routing

Hello all,

Currently running call manager 5.1 and users have to dial a 9 before a number to dial out. Is there any way to do a translation pattern where a caller can dial "911" and the call will route without dialing 9 then 911?

thanks.

5 REPLIES

Re: 911 call routing

Why dont you just make a new 911 route pattern?

Community Member

Re: 911 call routing

yes,

That is what i was attempting to do, however users still have to dial '9' before dialing '911'. I dont know what im missing here.

TIA.

Re: 911 call routing

do you have centrex lines that require a 9 to go out? You can create a 911 translation pattern that translates to 9911.

Community Member

Re: 911 call routing

No we dont, we have 3 pri's which all our DID's live on.

Re: 911 call routing

hmm...did you check urgent priority on your 911 pattern so it does not wait the timeout?

266
Views
0
Helpful
5
Replies
CreatePlease to create content