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Attention: The Community will be in read-only mode on 12/14/2017 from 12:00 am pacific to 11:30 am.

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New Member

911 calls taking 20 seconds to complete call

It is taking way to long for 911 calls to get to it's destination. USers sometime think their is a phone problem and hang up. We need this fixed. I have attached the config of the gateway and the debug I ran calling from the mainsite which is rochester to 911.

there are two remote sites that are all connected via MPLS. The remote sites are having the same delay as well when call 911.

We are running H323 but we have a call manager 6 business.

4 REPLIES
New Member

Re: 911 calls taking 20 seconds to complete call

Make sure that the route pattern for 911 calls have "Urgent Priority" box checked on it and also make sure that there is overlapping patterns that might match 911 for the phone.

New Member

Re: 911 calls taking 20 seconds to complete call

I checked the "Urgent Priority" check box and now it is working properly. This is working now at the main site. I am now having him check at the two remote sites. I already set the "urgent Priority" setting on the check box. We will see if this fixes the remote site.

Thank you very much for your immediate assistance. I will let u know the results.

Thanks

New Member

Re: 911 calls taking 20 seconds to complete call

Excellent!! Let me know if any problems. Rate the post if resolved the problem.

New Member

Re: 911 calls taking 20 seconds to complete call

YOu will be getting a 5 from me no matter what.

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