Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

9951 BLF SD not working

I have a 9951 With 1 color KEM set up. I have 5 BLF SD lines on the KEM, to provide call coverage for them by the person at the phone. All of these users are in the same call pickup group, and the BLF SD lines have the "pickup" box checked in the setup page.

However, when a call comes through for a user who is assigned a BLF SD on the 9951, there is no indication of any activity. No ringing, no buttons flashing, nothing. When the phone is idle, you can press a BLF SD and it calls the assigned line, it just doens't seem to be seeign incoming calls.

Anyone have any ideas?

Thanks!

  • IP Telephony
1 ACCEPTED SOLUTION

Accepted Solutions
Bronze

9951 BLF SD not working

Hi Evan,

Make sure that SUBSCRIBE CSS, assigned to the 9951, has access to the SD extensions.

Regards,

Boris

_____ Please rate helpful posts Пожалуйста оценивайте полезные сообщения
2 REPLIES
Bronze

9951 BLF SD not working

Hi Evan,

Make sure that SUBSCRIBE CSS, assigned to the 9951, has access to the SD extensions.

Regards,

Boris

_____ Please rate helpful posts Пожалуйста оценивайте полезные сообщения
New Member

9951 BLF SD not working

Thank you!! This was one of those things that I knew but had forgotten, ugh!

912
Views
0
Helpful
2
Replies