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9951 IP phone registration problem

Hi

Will appreciate if you can guide me here:

1. 9951 phones working fine with firmaware sip9951.9-0-1SR1

2. Added a new 9951 phone but it does not register as the firmware it is using is sip9951.9-2-2SR1-9

From: <sip:2823@172.29.27.250>;tag=c40acbe137ec00203f83cc41-4d566524
To: <sip:2823@172.29.27.250>
Call-ID: c40acbe1-37ec0016-57515da2-200a6715@192.168.20.68
Max-Forwards: 70
Date: Sun, 23 Mar 2014 09:38:56 GMT
CSeq: 118 REGISTER
User-Agent: Cisco-CP9951/9.2.1
Contact: <sip:3BDA758-1176@192.168.20.68:5060;transport=udp>;+sip.instance="<urn:uuid:00000000-0000-0000-0000-c40acbe137ec>";+u.sip!devicename.ccm.cisco.com="SEPC40ACBE137EC";+u.sip!model.ccm.cisco.com="537"
Supported: replaces,join,sdp-anat,norefersub,extended-refer,X-cisco-callinfo,X-cisco-serviceuri,X-cisco-escapecodes,X-cisco-service-control,X-cisco-srtp-fallback,X-cisco-monrec,X-cisco-config,X-cisco-sis-5.1.0,X-cisco-xsi-8.0.1
Content-Length: 0
Reason: SIP;cause=200;text="cisco-alarm:24 Name=SEPC40ACBE137EC ActiveLoad=sip9951.9-2-2SR1-9.loads InactiveLoad= Last=phone-reg-rej"
Expires: 3600

3. When i check the configuration file , the load defined is as follows:

#more flash:/its/SEPC40ACBE137EC.cnf.xml | i load
<loadInformation>sip9951.9-0-1SR1</loadInformation>
 

4. Output from Flash:

CME#sh flash | i 9951
     10728 Mar 22 2014 18:11:58 +03:00 dkern9951.100609R2-9-0-1SR1.sebn
      1474604 Mar 22 2014 18:12:20 +03:00 kern9951.9-0-1SR1.sebn
    27423488 Mar 22 2014 18:13:06 +03:00 rootfs9951.9-0-1SR1.sebn
       143448 Mar 22 2014 18:13:34 +03:00 sboot9951.100609R2-9-0-1SR1.sebn
     1278 Mar 22 2014 18:13:54 +03:00 sip9951.9-0-1SR1.loads
        67000 Mar 22 2014 18:14:26 +03:00 skern9951.022809R2-9-0-1SR1.sebn
 

 

5. TFTP Settings:

 tftp-server flash:dkern9951.100609R2-9-0-1SR1.sebn
tftp-server flash:kern9951.9-0-1SR1.sebn
tftp-server flash:rootfs9951.9-0-1SR1.sebn
tftp-server flash:sboot9951.100609R2-9-0-1SR1.sebn
tftp-server flash:sip9951.9-0-1SR1.loads
tftp-server flash:skern9951.022809R2-9-0-1SR1.sebn

 

6. Voice Register global Settings:

voice register global
 mode cme
 source-address 172.29.27.250 port 5060
 max-dn 35
 max-pool 20
 load 9971 sip9971.9-3-2SR1-1
 load 9951 sip9951.9-0-1SR1
 load 8961 sip8961.9-3-2SR1-1
 timezone 31
 date-format D/M/Y
 mwi reg-e164
 voicemail 8999
 tftp-path flash:
 file text
 create profile sync 0001830533202149
 camera
 video

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
VIP Purple

Hi Syed, Phone firmware for

Hi Syed,

 

Phone firmware for Cisco Unified IP phones to be connected to Cisco Unified CME, including all versions required during an upgrade or downgrade sequence, must be loaded in the flash memory of the TFTP server from which the phones download their configuration profiles. 

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/admin/configuration/guide/cmeadm/cmeinstl.html

 

What I can see that the flash does not have sip9951.9-2-2SR1-9 load?

You need to upload the firmware first.The same can be downlaoded from site 

http://software.cisco.com/download/release.html?mdfid=282749266&flowid=46246&softwareid=282074288&release=9.4(1)&relind=AVAILABLE&rellifecycle=&reltype=latest

regds,

aman

1 REPLY
VIP Purple

Hi Syed, Phone firmware for

Hi Syed,

 

Phone firmware for Cisco Unified IP phones to be connected to Cisco Unified CME, including all versions required during an upgrade or downgrade sequence, must be loaded in the flash memory of the TFTP server from which the phones download their configuration profiles. 

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/admin/configuration/guide/cmeadm/cmeinstl.html

 

What I can see that the flash does not have sip9951.9-2-2SR1-9 load?

You need to upload the firmware first.The same can be downlaoded from site 

http://software.cisco.com/download/release.html?mdfid=282749266&flowid=46246&softwareid=282074288&release=9.4(1)&relind=AVAILABLE&rellifecycle=&reltype=latest

regds,

aman

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