9951 - Pickup Button does not appear

[wamoncisco]

Hi Community,

I have configured a new phone button template for a 9951 ip phone, i have copied the Standard 9951 and added under #5 the Call Pickup feature.

Under phone configuration i have selected my new saved template, saved and restartet my phone.

No button does appear.

I made the same steps before on a 9971 and it worked like a charm.

Can anybody help me?

CUCM 8.6.2.22900-9

best regards

Werner

[Chris Deren]

Is pickup enabled via feature control policy?

Sent from Cisco Technical Support iPhone App

[wamoncisco]

I have no feature policys configured at all, but Pickup is working on > 800 phones. The other phones are 69xx, 79xx and 9971 only.