At my desk I have both 7945 and 9971. I am using CTIOS v6.0.4 to login. With my 7945, everything works fine. I do not login to the physical phone however I do login using CTIOS and accept calls from the IVR just fine.
Swapping phones out, I remove the 7945 from PG_User and add in the 9971. When logging into CTIOS after about 20-30 seconds it prompts me with an error message, " The Request failed because a timeout limit was exceeded ".
I'm using the same User credentials to login, nothing is changing in UCCE Agent Explorer. I have noticed something interesting though. I have both phones plugged into the network at my desk. When I receive a call from the IVR, both phones ring but only the 7945 is attached to PG_User.
My question is this: How can I get calls routed from the IVR to ring my 9971 running CTIOS v6.0.4? I have the option to install CTIOS v8 but wanted to know if a solution could be presented for my current configuration.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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