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Community Member

9971 default line selection

I have PA's who have multiple line's on their phones to answer call of their managers.

If their manager is not there, they would pickup on his behalf to take a message. when they pickup their line selection remains to be the managers line, so when they next make a call it appears as if it's coming from the manager.

how can we set it to default to the users Line1?

thanks                  

PS. we are using CUCM 8.6

5 REPLIES

9971 default line selection

Hi.

I guess they have a shared line with their manager, so you can configure their first line as private line and the second as shared line with the manager.

HTH

Regards

Carlo

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"The more you help the more you learn"

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Hall of Fame Super Red

9971 default line selection

Hi there,

I'll just add a note to the good tips from my friend Carlo (+5)

It sounds like this Firmware bug/enhancement

With 89XX/ 99XX phones the line focus remains with last used line

CSCtb41806

Symptom:

89XX and 99XX phones have different behaviour than 79XX phones  in selecting

lines when going offhook to initiate a new call.

79XX always selects the first line configured

89XX/99XX always selects the last used line

Conditions:

89XX/99XX phones with mutiple lines and configured

Known Fixed Releases:

(2)

9.2(0)MN0.279

9.2(4)

Cheers!

Rob

"May your heart always be joyful
And may your song always be sung
May you stay forever young " 

- Dylan

9971 default line selection

Rob, I think you have a dedicated link to the Cisco bug DB

+5 my friend

cheers

Carlo

Please rate all helpful posts

"The more you help the more you learn"

Please rate all helpful posts "The more you help the more you learn"
Hall of Fame Super Red

9971 default line selection

Hey Carlo,

I wish buddy (same tedious process)

Cheers!

Rob

"May your heart always be joyful
And may your song always be sung
May you stay forever young " 

- Dylan

Community Member

9971 default line selection

Thanks, i've implemented this as a temp solution. With regards to 'known fixed releases', is this a software version for the phone itself or call manager version?

if for the phone - how do i get my phones to download this version? do i need a new device pack?

Thanks.

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