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9971 fails authentication with ASA Anyconnect

I've had a tac case open for almost a month and 5 engineers cannot figure out why no phones can authenticate with an ASA that is configured with anyconnect but windows laptops can despite using the same exact credentials.  All 5 engineers have gone through the config and have confirmed that the config on the ASA and CUCM are correct.

When running debug crypto ca 255, I get the following in the ASA.  Any ideas?

ASA# debug crypto ca 255
ASA# CERT_API: Authenticate session 1, non-blocking cb=0x8be78a0
CERT API thread wakes up!
CERT_API: process msg cmd=0, session=1
CERT_API: Async locked for session 1

CRYPTO_PKI: Checking to see if an identical cert is
already in the database...

CRYPTO_PKI: looking for cert in handle=ab3d12b0, digest=
2a 4c e4 67 57 70 cc 08 9e 20 41 f6 a7 6c XX XX    |  *L.gWp... A..l.

CRYPTO_PKI: Cert record not found, returning E_NOT_FOUND
CRYPTO_PKI: Cert not found in database.

CRYPTO_PKI: Looking for suitable trustpoints...

CRYPTO_PKI: Storage context locked by thread CERT API

CRYPTO_PKI: Found a suitable authenticated trustpoint anyconnect_Cisco_Manufacturing_CA_trustpoint.

CRYPTO_PKI(make trustedCerts list)CRYPTO_PKI:check_key_usage: ExtendedKeyUsage extension not found.
CRYPTO_PKI:check_key_usage:Key Usage check OK

CRYPTO_PKI: Certificate validation: Successful, status: 0. Attempting to retrieve revocation status if necessary

CRYPTO_PKI:Certificate validated. serial number: 5A8B49E400000017XXXX, subject name:  cn=CP-9951-SEPa45630XXXXea,ou=VTG,o=Cisco Systems Inc.,serialNumber=PID:CP-9951 SN:FCH1603XXXX.

CRYPTO_PKI: Storage context released by thread CERT API

CRYPTO_PKI: Certificate validated without revocation check
CERT_API: calling user callback=0x8be78a0 with status=0
CERT_API: Async unlocked for session 1
CERT_API: process msg cmd=1, session=1
CERT_API: Async locked for session 1
CERT_API: Async unlocked for session 1
CERT API thread sleeps!

  • IP Telephony
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New Member

9971 fails authentication with ASA Anyconnect

Nobody?

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