9971 message button

[tdudas]

Hello All,

I have some 9971 phones which can not reach the VM via the envelop button.

in 9971 phone's console log:

7035 NOT 15:17:30.559467 CVM-userio.Trace: [thread=AWT-EventQueue-0][class=cip.userio.InputManager] KeyEvent :: Key:Messages

7036 NOT 15:17:36.810612 CVM-Softkey is Released over : [thread=AWT-EventQueue-0][class=cip.app.n] Exit

7037 NOT 15:17:36.815923 CVM-Focus Base is class cip.comp.ao

7038 NOT 15:17:44.905342 CVM-userio.Trace: [thread=AWT-EventQueue-0][class=cip.userio.InputManager] KeyEvent :: Key:Messages

7039 ERR 15:17:44.909706 CVM-: [thread=messages MQThread][class=cip.msg.Messages] URL : device.settings.config.messagesurl

7040 NOT 15:17:46.043305 CVM-Softkey is Released over : [thread=AWT-EventQueue-0][class=cip.app.n] Exit

7041 NOT 15:17:46.050420 CVM-Focus Base is class cip.comp.ao

Here you can see the "messages" button has been pressed, but on the same moment it's been released.

I also have done some tests with a CIPC, which is working fine, I can reach VM via its envelope button.

If you dial the VM pilot number from the 9971, VM can also be reached.

Under phone services > voicemail service > ENABLE box is checked!

also tried update Subscription under this menu.

Any idea, experience?

Thanks in advance!

Regards,

Tibor

[Aaron Harrison]

Hi

First things first - have you got a 'Voicemail Profile' assigned on the DN configured on this phone?

Aaron

[tdudas]

Hi Aaron,

Yes, I have VM profile configured, also applied under DN.

Thanks

Regards,

Tibor

[Chris Deren]

Make sure Speakerphone is not diabled by any chance when you press it, if it is go off-hook first and try then.

Chris

[tdudas]

Thank you all who responded with tips and troubleshooting suggestions.

Finally I managed to find the solution: It was the "Services Provisioning" field under phone configuration page.

Thanks!

Tibor