My name is Obaid, I am facing a problem in 9971 model phone. Phone is not getting registered. In status, its showing "error verifying config info" Can anyone help me?
Did you perform factory reset on the phone? Is the phone defined in CUCM or are you using Auto registration? What are you seeing in the status messages on the phone? Is tftp service running on CUCM and is that the correct IP the phone is obtaining?
yes, I performed factory reset on the phone. yes phone is defined manually by me and is not on auto registration. In status message, "Error verifying config info" yes TFTP service is running on cucm and the phone is obtaining correct ip one more thing I want to tell is earlier 9971 phones got registered and are working good but yesterday
I got few new phones and this are give trouble and are not getting registered.
Licensing issue would not cause phone registrTion denial, it would cause an error when attempting to configure the phone in CUCM. Are ITL and CTL certs deleted from the phone?
try to check whether IP phone is accesible from your Call manager to that port, have you checked it by changing the port.
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