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Community Member

9971 phone not registered

Dear Sir/Ma'am,

My name is Obaid, I am facing a problem in 9971 model phone.
Phone is not getting registered. In status, its showing "error verifying config info"
Can anyone help me?

11 REPLIES
Hall of Fame Super Silver

9971 phone not registered

What system are you registering the phone to?

Is the phone obtaining IP address, TFTP address?

Chris

Community Member

9971 phone not registered

8.5.1 version cucm,

yes, the phone is obtaining ip and all the remaining address(DNS, DHCP, TFTP)

Hall of Fame Super Silver

Re: 9971 phone not registered

Did you perform factory reset on the phone?
Is the phone defined in CUCM or are you using Auto registration?
What are you seeing in the status messages on the phone?
Is tftp service running on CUCM and is that the correct IP the phone is obtaining?

Chris

Sent from Cisco Technical Support iPhone App

Community Member

9971 phone not registered

yes, I performed factory reset on the phone.
yes phone is defined manually by me and is not on auto registration.
In status message, "Error verifying config info"
yes TFTP service is running on cucm and the phone is obtaining correct ip
one more thing I want to tell is earlier 9971 phones got registered and are working good but yesterday

I got few new phones and this are give trouble and are not getting registered.

Purple

9971 phone not registered

Ho Obaid,

what is the firmware u are using for working 9971 phones ?

Do u have enough license for new phones to register?

regds,

aman

Community Member

9971 phone not registered


How to check the license?
What I know is Go to System --- Licensing----license unit calculator (or) license unit report

Hall of Fame Super Silver

Re: 9971 phone not registered

Licensing issue would not cause phone registrTion denial, it would cause an error when attempting to configure the phone in CUCM. Are ITL and CTL certs deleted from the phone?

Sent from Cisco Technical Support iPhone App

Community Member

9971 phone not registered

I really don't no whether CTL and ITL is deleted or not but am facing this problem for 5 phones.

Community Member

Re: 9971 phone not registered

Do those phones have DN's assigned on them? If not, the phone won't register.

Sent from Cisco Technical Support iPad App

Cisco Employee

Re: 9971 phone not registered

Can you try deleting the CTL file and check again.

Go to Administration setting -> Reset settings  -> Security setting -> Reset.


Br,
Nadeem 

Please rate all useful post.

Br, Nadeem Please rate all useful post.
Community Member

Re: 9971 phone not registered

try to check whether IP phone is accesible from your Call manager to that port, have you checked it by changing the port.

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