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New Member

9971 Screen sensitivity

Dears,

I have a strange problem with couple 9971 phones. They have speed dials configured and sometimes they automatically get dialed. The client has complained many times. Has anyone faced such issue? What could be a solution for this?

Regards,

Khurram                  

1 ACCEPTED SOLUTION

Accepted Solutions
Blue

9971 Screen sensitivity

HI

I think upgrading firmware will help you.

one more bug related to your problem

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCuf13779

Regards
Ronak Patel

Rate all helpful post by clicking stars below the answer.

Regards Ronak Patel Rate all helpful post by clicking stars below the answer.
5 REPLIES

9971 Screen sensitivity

You say a couple of phones, so not the whole batch that was deployed then?

my first idea would be to swap out one of the faulty phones with a brand new one and see if the problem persists.

never seen this issue before, but more then likely hardware wise very much possible.


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Blue

9971 Screen sensitivity

Hi

see if below is your problem

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCue47224

Regards
Ronak Patel

Rate all helpful post by clicking stars below the answer.

Regards Ronak Patel Rate all helpful post by clicking stars below the answer.
Blue

9971 Screen sensitivity

HI

I think upgrading firmware will help you.

one more bug related to your problem

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCuf13779

Regards
Ronak Patel

Rate all helpful post by clicking stars below the answer.

Regards Ronak Patel Rate all helpful post by clicking stars below the answer.

9971 Screen sensitivity

wow




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New Member

9971 Screen sensitivity

Well i did firmware upgrades but the problem persists. So we have decided to do an RMA for these phones. This is a hardware bug.

Regards,

khurram

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