9971 Screen sensitivity

[Khurram Noor]

Dears,

I have a strange problem with couple 9971 phones. They have speed dials configured and sometimes they automatically get dialed. The client has complained many times. Has anyone faced such issue? What could be a solution for this?

Regards,

Khurram                  

[Dennis Mink]

You say a couple of phones, so not the whole batch that was deployed then?

my first idea would be to swap out one of the faulty phones with a brand new one and see if the problem persists.

never seen this issue before, but more then likely hardware wise very much possible.

=============================
Please remember to rate useful posts, by clicking on the stars below. 

=============================

[ronpatel]

Hi

see if below is your problem

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCue47224

Regards
Ronak Patel

Rate all helpful post by clicking stars below the answer.

[ronpatel · Accepted solution]

HI

I think upgrading firmware will help you.

one more bug related to your problem

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCuf13779

Regards
Ronak Patel

Rate all helpful post by clicking stars below the answer.

[Dennis Mink]

wow

=============================
Please remember to rate useful posts, by clicking on the stars below. 

=============================

[Khurram Noor]

Well i did firmware upgrades but the problem persists. So we have decided to do an RMA for these phones. This is a hardware bug.

Regards,

khurram