9971 video can not have image?

[evecomhandan]

why the 9971 video phone don't have the image?

[testeven]

Hi,

Did you enable video capabilities on the Phone configuration page?

Regards,

Tere.

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[testeven]

You need to enable Video Capabilities along with Cisco Camera, please refer to:

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/9971_9951_8961/8_5/english/admin_guide/9971cam.html

[evecomhandan]

System > Enterprise Phone Configuration

Device > Device Settings > Common Phone Profile
Device > Phone

I have done all above. 

I tap  preview video soft key ,  the phone can not  have  image ,a black  screen.

[William Bell]

Dan,

The problem may be something more exotic, but did you check to make sure that the lens cover isn't closed? Look at the camera mounted on top of the 9971. Do you see a white circle where the lens is? If so, the cover is closed. Gently turn the bevel to the left to open it.

If that isn't it, then check the camera while in preview mode. Is there a green light on the top?

I'll also assume that you have checked to make sure all of the phone firmware is up to date.

HTH.

Regards

Bill

[evecomhandan]

Hi,

I am sure  the lens cover isn't closed,and in preview mode ,a green light on the top of it .

the phone fireware is  sip9971.9-0-2

[evecomhandan]

Should  I  mount the camera on my PC？What driver should I mount along with?

I want to check whether  the  camera is bad.

[evecomhandan]

Should  I  mount the camera on my PC？What driver should I mount along with?

I want to check whether  the  camera is bad.