04-01-2014 02:30 AM - edited 03-16-2019 10:19 PM
I have just installed at home a 9971 VPN phone (model CP-9971) using WIFI.
Since installed the phone is disconnecting and reconnecting periodically (irregularly 10- 20 minutes),
even during phone calls.
The phone is installed in a room where I have a macbook a wifi epson printer.
The ADSL WIFI router (from telecom Italia) is installed 4 mt away in the adjacent room separated by a glass door
I have disabled Bluetooth on the Macbook and mobiles on my dek and even tried to switch off the Epson printer that is near the 9971 phone
Thanks for your help.
Cheers Sergio
04-01-2014 06:50 AM
Hi,
Can you please verify your wifi setup as per the 'VoIP Wireless Network setup for Cisco Unified IP Phone 9971' guide
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/9971_9951_8961/10_0/english/adminguide/P567_BK_A27DADFD_00_adminguide-8961-9951-9971-10_0/P567_BK_A27DADFD_00_adminguide-8961-9951-9971-10_0_chapter_011.pdf
HTH
Manish
04-08-2014 07:17 AM
Hi Manish
In the Administrator settings --> WLAN setup
I have
wireless On
WLAN Sign in access Off
IPv4Setup: DHCP enabled ; IP Address -Subnet mask(255.255.224.0) -Default router- DNS server1 DNS server 2 Alternate TFTP yes; TFTP server 1 and 2 have been configured by my Company for me I can provide them to you but I prefer not to show openly ; BOOTP server no; DHCP address released No
Mac Address
Domain Name set correctly
SSID set correctly
Security mode set to AKM
802.11 mode set to Auto
Looking at the guide you mentioned I can understand very little of it
I can send you 2 snapshots I have taken from the status messages page
What else do you need anything else from me for your analysis?
Thank you so much for your help!
sergio
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