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9971 Wireless Recording with Built In Bridge?

Hi,

Has anyone tried to use a wireless 9971 phone and SIP recording to Zoom/etc?  I have a wired 9971 recording fine with Zoom but a wireless 9971 does not record with same phone settings. If I disable wireless on 9971 and plug it in it records fine.

I'm not able to find any cisco docs on wireless versus wired for recording feature.

5 REPLIES
Cisco Employee

9971 Wireless Recording with Built In Bridge?

Interesting, I haven't tried it, I wonder if it's disabled due to the extra traffic that is sent with recording enabled.  I'll try this out when I get to the office and let you know what I find.  There might be a message printed in the phone console logs about recording being disabled when connected wirelessly.

Cisco Employee

9971 Wireless Recording with Built In Bridge?

I confirmed that recording does not work if you are using wireless on a 9971.  I'm looking into why this isn't documented if it truely is by design.

New Member

9971 Wireless Recording with Built In Bridge?

Any updates to this? We're planning on configuring some 9971's for WiFi and would like to know if this is truly a limitation.

Re: 9971 Wireless Recording with Built In Bridge?

We have it working, it was a wireless controller issue. We had to disable call admissioin control on the WLC and it works fine and that also cleared up some other 9971 isues we had. Before we disabled the Call Admission Control on the controller, we had set the max # of calls/streams and the max bandwidth values to the max value also and that did not help, until we disabled the call admission control completely.  We only have a dozen or so phones on the wireless so not really a big deal for us at this time having that disabled.

New Member

Re: 9971 Wireless Recording with Built In Bridge?

Awesome, thanks for the quick reply!

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